Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Is my account hacked?

Is my account hacked?

I've been receiving newsletters (email version of course) in mandarin even though I've never requested them. And twice, I already clicked "unsubscribe" but I continue to receive these mandarin emails.

I just checked my account to make sure I'm unsubscribed too. Now I'm getting a little concerned about how secure Spotify's network is, considering that my personal data is in it.

Is my account hacked? Can I delete my account in Spotify?
Reply
4 Replies

Hey @user-removed,

 

Spotify has not been hacked and our user records are secure. We monitor Pastebin and other sites regularly. When we find Spotify credentials, we first verify that they are authentic, and if they are, we immediately notify affected users to change their passwords."

 

You can close your account here if you'd like.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Spotify is pretty secure but i think if you use the same passwords for everthing that could be dangerous. Is your account linked thropugh Facebook? If so go to your language settings in there. If not, contact Spotify via the contact form and let them know. Im not positive but I think theres a way for them to unsubscribe you from emails and make sure youre the only one with access to your account. If youre still uncomfortable you can delete your own account. Sign into your account and go to the bottom and delete account

Thank you for your replies! They really helped 🙂

Thank you too Maxim!

Suggested posts