Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

LOST EVERYTHING

LOST EVERYTHING

I currently have an account under a family premium deal (I am not paying for it but my brother who I am unable to contact is) and I was logged in on my phone and my computer. I recently reset both my phone and computer though and lost all of my information. I am unaware which email I used (As I have an older account using my main email // I am using the older account to ask this) and I am also unaware what my username is.
Is there anyway to fix this problem?

Reply
1 Reply

Hey,

Thanks for reaching out, and welcome to the Community!

We're sorry to hear you're having trouble. We'd recommend checking out our Problems logging in support article for more info.

This should help clear things up!


Suggested posts