Lost Account

[Darkwingduckie]

I pay premium, have done so for almost 2 years now and Spotify pisses me off with their lack of customer support. 

So, I was listening to music, which got interrupted saying I was listening on another device. Since I wasn't, I figured I forgot to sign out somewhere, but just in case I went ahead and logged out everywhere and reset my password. So, I log back into my account and everything looks great, the reset password email came into my email with no issues, the new password worked, and Premium subscription was all there. Then I go to log back into my mobile app, use the email and new password (which I had just reset,) and it logged me into a non-profit account, all my playlists and saved music missing, everything gone. So I log back into the web with the same exact email and password, still my old account with premium subscription. Log myself out of everything again, which logs me off my mobile app (so the accounts are one and the same), I go back to my mobile app, sign on, and again the same non-premium account with none of my stuff. I googled around for a fix, basically all I could find is reset your **bleep**ing password as the solution or use Twitter to contact Spotify (never in a million years will I use that awful thing). So, help please!!!!

If I can't use my premium subscription, I shouldn't be charged for it until this is fixed. 

[SaraiSound]

Just contact them through this link: Contact Spotify Support ( Email Reset / Subscriptions).

Request to change your email this way as changing it through "edit my profile" currently does not work.

If this solved your issue, click on 'ACCEPT AS SOLUTION', or add a Like if it was helpful. 🙂

Take Care.

[KatesHere · Accepted solution]

Hey there @Darkwingduckie, welcome to the community!

Sorry to hear you're having trouble. It sounds like you might have logged in a duplicate account in the mobile app. Let's try some troubleshooting first to make sure you're logging in the correct account 🙂

Try the following:

1. Check your subscription page. Your status should be Premium. 
2. If it shows you're on Premium, try signing out and back into the app. 
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, please take this survey that can point you out in the right direction.

Let me know if that helps!

K