Need help setting up Family Account, Country Settings Problems!

[Alexmheal]

So my account was originally subscribed to premium normal under a card based in the UK, but I since then have upgraded to a family account, using a different card which is based in the country i live in, Hungary. But for some reason it doesnt let anyone join up to the family subscription. Ive tried changing the country how it sais so in all the help pages, however it sais its changed but nothing happens. 

In my account overview page, it sais country GB, however whenever i click onto edit account it sais Country : Magyarország (Hungary, in Hungarian). There is also no option to add a ZIP code anywhere. 

Ive tried everything i can think of and im really annoyed. If anyone can help, or has experienced similar issues it would be tremendous help. 

Sincerely

Alexander Milan Heal

[FabianS_Bogota]

Hey @Alexmhea!

Thanks for letting us know about this. Keep in mind that you need a payment method from the same country as the account. So if your card is from Hungary, the country of your account should be Hungary. 

Regarding Premium for Family, remember that all members must reside at the same physical address and all of the accounts should be from the same country. There's more info about it here.

Let us know if you have further doubts.

[Alexmheal]

My card is from Hungary, and I reside in Hungary, just for some reason I
believe it thinks I'm somewhere else, probably the UK, since any account I
create or try add to the family package under the same address and country
is not accepted.
I think my previous card, I don't use anymore is still seen for some reason
as the primary card and so my address is in the UK.

[Alexmheal]

My card is from Hungary, and I reside in Hungary, just for some reason I
believe it thinks I'm somewhere else, probably the UK, since any account I
create or try add to the family package under the same address and country
is not accepted.
I think my previous card, I don't use anymore is still seen for some reason
as the primary card and so my address is in the UK.