New phone - spotify not working?

[atinker87]

Hi all,

I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscription. Can anyone help me?

i have logged out from the other phone and removed the device so maybe i'm missing something here?

Thanks!

Anna

[lord_fyk]

Yikes!! Sorry to hear that.. but there your playlists should still be safe & intact.

See ...Spotify doesn't actually store the playlists and music on your device, they exist in the cloud unless you download them for offline, which just allows you to play them when you cannot connect to the internet.

This is a good thing, because if we change phones or computers, Spotify has our playlists and music preferences safe on their servers.

So.. I would recommend that you check to make sure that you are indeed signed in with the same account that you were signed into on the old phone.

I have accidentally signed in with an old account or created a fresh account accidentally and seen similar results. Typically I just had to sign out and then sign back in with the correct account.

If you are connected via facebook, make sure you are signed into the correct facebook account in safari (iOS) before trying to sign in on spotify via facebook. That has gotten me before too.

Hope that helps!

If this helps.. Please accept as a solution!

[Ifymessi001]

I.cant get Spotify to work on my new phone 

[Novy]

Hey @Ifymessi001,

Thanks for reaching out. 

Would you mind letting us know exactly what's happening with the app? Is it not opening, is it not playing music, is something wrong with your subscription? Make sure to include as many details as possible so we can have a better idea of the issue. 

Also, let us know the make, model, OS version and the Spotify version currently running on your phone.

We'll be on the lookout.