Oops, seems your carrier or payment provider is having a bad day. Don't worry, no money has been cha

[Playamike]

Hi, I'm based here in the Philippines and I want to upgrade my spotify to premium. I tried paying for the premium account through my service provider (Globe) but I keep on getting this message "Oops, seems your carrier or payment provider is having a bad day. Don't worry, no money has been charged. Please try again or use another payment method." Anyone here knows a workaround for this problem? Thanks - Mike

[Alejandro_C]

Hey @Playamike!

We'd recommend trying again with a different web browser, from an incognito window, and deleting cache/cookies. If that doesn't help, you can gt in touch with our Accounts team via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

[alldayj0se]

i have the same problem lol

[Terminator112]

same problem. 

[Redifine]

Any found solutions yet?

[alldayj0se]

spotify says they're working on it 🙂

[ItsNotMeButIsMe]

I have the same problem but with a bluebird.

[viaisabel]

Same here.

[zeph016]

Same problem here with GLOBE

[Sdkfloyd]

same problem too. and i can't communicate with any spotify represantative. i think this is the worst customer service i've ever seen.

[alldayj0se]

i messaged spotifycares on facebook! they replied. it seems that my carrier which is Globe is the one who has a problem. I also messaged Fortuomo, it's the one who handles the payment. It's Globe who has a problem.

[Janwee]

Is this problem already solved?

[zeph016]

The problem still persists.

[zeph016]

GLOBE sent me a message:

Thanks for your interest in Spotify Premium! To enjoy over 30 million songs with no ads, even offline, for only P129/30 days, register now by texting SP129 to 8080. Have a wonderful day!

- I sent SP129 to 8080 and then this happened:

We're sorry, but your credit limit is not sufficient to cover your promo registration. You may request an increase in your credit limit via MyAccount at https://accounts.globe.com.ph. Thank you!

- This happened to me probably because I have monthly plan with Globe, but usually if I go above the credit limit I just pay for it by the end if the month.

- Could some Prepaid users try this?

[alldayj0se]

same tayo! but it always says oops. lol they never sent me a message. they were probably trolling you loljk

[Alejandro_C]

Thanks for your replies!

If you have already tried our suggestions and still have the same issues, we'd recommend contacting out our Accounts team via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

[stormer4]

Same  problem here. It's been almost 2 weeks now. No update from Globe either. Has anyone here been able to resolve this problem? - TIA

[emaemal]

I'm currently having the same problem has there been any resolution to this problem?