Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium account hijacked

Premium account hijacked

Hi!
This morning I found out that someone has changed both my email address and password on my Spotify account around 1am, cheeky **bleep**.  And for some reason, Spotify didn't bother to ask for my confirmation, so I'd like Spotify to close that account.

 

I've already contacted support@spotify, and haven't received any replies or what so ever so I'm giving this a shot in the hope of having this fixed before the weekend.

 

Reply
1 Reply

Hey @Kalle_Teodor,

 

It can take around 48 hours for the Support team to get back to you.

 

Feel free to reply back if you haven't gotten a response within that timeframe.


Thanks 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts