Prepaid American Express gift card.

[austinamjz]

Hello, I recieved a prepaid american express gift card for my birthday and I wanted to use it for Spotify. But everytime I put in the information it's declined. I was wondering if Spotify allowed prepaid cards to be used for Premium?

 -Thanks

[Ryan2534]

I am having the same problem as well.  I would love to see it get fixed, so I can spend my money.

[Peter__]

Hey! Welcome to the community 🙂

I would suggest you get in touch with the payments team directly using the online contact form and they will be able to help you with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter