Problem with Log in after changing my password

[dgineva]

Hi,

I had problem to log in after i changed my password.

First I changed my password sucessfuly and navigated to my account to the web browser, but I can't login to my phone and laptop.

[Julian]

Hi @dgineva, welcome to the Spotify Community!

In this case, can you restart the devices with the problem and try to access your account again?

If your account was created with a username and an email address, make sure to use that username with your new password and not your email when logging in.

If your account was created with your Facebook profile, make sure to use the Log in with Facebook option.

If you can't access, send us a screenshot of the error so we can check it.

Keep us posted.

[Pawl]

Hi i have the same problem and followed the advice. But it did not succeed
/Peter

[Matejko666]

Spotify don`t know how to help us. They say what they have to.  I have the same problem and even worse! My account disapear after change password! 🤣

[Elena]

Hey @Pawl, @Matejko666,

Thanks for reaching out to us here in the Community!

It'd be really helpful if you can let us know the following so we can investigate further:

1. Your device's make, model and version of operating system
2. All troubleshooting steps you've tried so far so we avoid repeating them
3. If you receive any error messages when trying to log in
4. If the issue is present on any other device you might have

Keep us posted on this.

Cheers!