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Problem with login

Problem with login

I'm from Portugal, and my account is from Portugal as well. When i went to Spain living from February to July, i had no problem with my account, but now that i return to Portugal, i cannot my account because it says, and i quote "Your country does not match the one set in your profile"....despite that fact that my profile is registed in Portugal. What can i do towards this problem of mine? 

 

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2 Replies

Hey there! If using premium, what country is set up for your payment method? 



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Does it show your IP address is in Portugal here?
http://www.maxmind.com/en/locate_my_ip

It is also worth re-installing the app as sometimes it can get a little confused:
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Peter
Spotify Community Mentor and Troubleshooter

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