Problem with premium account upgrading to family account

[kembojuku]

Hi,

firstly, why can't I e-mail my questions to Spotify in private?

How the problem happened:

1. I had premium account.

2. Upgraded it to Family account.

3. Made an account for family member.

4. Accidentally tried to connect family member account with my own FB page.

5. After that couldn't log in to my original account.

6. Logged out from everywhere.

7. Logged in to my original account (with original e-mail etc) and now it show I have a free account and all my playlists are gone.

What happened?

Cheers

Valter

[William_13]

Hey there @kembojuku, welcome to the Spotify community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.