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Problemas con datos de suscripcion

Problemas con datos de suscripcion

Tengo Spotyfi premiun, siempre me he loguedo con mi cuenta de facebook pero al momento de revisar mi perfil en spotyfi descubro que el mail, telefono y contraseña no corresponden con mis datos y no puedo cambiarlos ya que no se la contraseña (yo no la coloqué) de registro de Spotify. 

Unicamente puedo loguearme con la cuenta de facebook.

Como puedo solucionar el problema y cambiar mis datos de modo que queden correctos? 

Como puedo corroborar que otra persona no este usando mi cuenta?

 

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1 Reply

Ve a la pagina de soporte https://support.spotify.com/us/contact-spotify-support/

 

Selecciona la segunda opcion (account); luego selecciona la cuarta opcion (Facebook created account); te toca cancelar y resuscribir! 

 

 

you created your account with Facebook and wish you didn’t 

We have the solution!

  1. Create a new account.
    Note: Don’t click Sign up with Facebook. Instead, sign up with your email address.
  2. Contact us if you want to move any saved playlists, songs, albums, and followers to your new account.
  3. If your original account is on a Premium subscription, cancel it and resubscribe on your new account. 

Note: To use the same email address associated with your original account, you’ll need to contact us to release the email address.

If you connected an existing Spotify account to Facebook

If you didn't create your account with Facebook, but still see your Facebook profile picture in Spotify, this means your account has been linked to Facebook.

To unlink your Spotify account from Facebook:

  1. In the top-right corner of the desktop app, click  > Settings
  2. Under Social, click DISCONNECT FROM FACEBOOK

Note: You can link your account to Facebook again at any time. Just repeat the process, clicking CONNECT TO FACEBOOK

Find out more about using Spotify with Facebook.

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