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Spotify account linked with facebook but my Facebook account is complety deleted

Solved!

Spotify account linked with facebook but my Facebook account is complety deleted

Hi

My Spotify Acc is linked with my Facebook Acc.

But some weeks ago I deleted my Facebook Acc completly (not deactivated) since then I can't login to my spotify.

The real problem is I still have to pay for it, because I can't terminate my Spotify Acc.

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Accepted Solutions
Marked as solution

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to lend a hand to get your account cancelled and a new account set up if you would like one. Unfortunately, if your Spotify account was created via Facebook that account must remain active to use Spotify as you have discovered! 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

1 Reply
Marked as solution

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to lend a hand to get your account cancelled and a new account set up if you would like one. Unfortunately, if your Spotify account was created via Facebook that account must remain active to use Spotify as you have discovered! 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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