Spotify says I am not premium but I am paying for it with my phone bill!

[Peter__]

@Chanelle20 - Which service provider are you with?

Here on the community, we have seen a number of reports of issues with Vodafone over the past few days. If you are with them, you will need to get in touch with Vodafone directly to get up and running again as they appear to be having some issues with their systems.

[Chanelle20]

I rang Vodafone already and it is still a package on the system

[Peter__]

You can ask the Spotify customer services team to check out your account directly using the online contact form and see what they say in that case! 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Chanelle20]

I have already done that but no reply, I am very disappointed with this service as it is impossible to get any help other than online. It's so frustrating. But thankyou for your advice.... Just don't want to be paying for something that I can't enjoy and I really did like spotify as it was a great way to download and listen to the music. I tried the contact form also but it just puts me back on here. I don't really know what else I can do.

[Peter__]

Just reply directly to the automated email that points you here and an adviser will get back in touch as soon as they can.

Partner subscriptions can be a bit of a pain when they go wrong, what normally happens is Spotify blame the partner and the partner blames Spotify which isn't good for the customers really!

[Chanelle20]

So what do I do if they don't reply? But Vodafone is right as I have been charged this month.

[Peter__]

If you don't hear anything back within 48 hours, give us a shout here with your 8-digit case number from the automated email and we can poke some of the Spotify team for you. 😉

[Chanelle20]

Ok then thankyou