Unable to join family premium

[wendyt4n]

I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I always get this message "You can't join this Premium for Family account. 
We couldn't confirm that you live at the same address as the main account holder."  What do I do? I tried changing my zip code in my personal account but nothing works. Please help. 

[FabianS_Bogota]

Hey @wendyt4n!

Sorry to hear that. But no worries, our Support team will be able to help you. Just reach them on Facebook or Twitter at @SpotifyCares or via email here. They'll take a look backstage and help you out.

Take care 🙂