Unsubscribe but still paying.

[user-removed]

Hello,

I disabled spotify premium on the day the promotion month ended. The problem is that i still payed for the next month. first my account was downgraded for a few days, but after that it went back to premium again. i kept on using spotify this month, but now i would like to cancel my premium subscription (again) so the payments will stop after this month. And there isn't a unsubscribe option.

Please let me know if you can help me out, thanks in advance

[Maxim]

Hey @user-removed,

Can you please send me a screenshot of this page: https://www.spotify.com/account/subscription/?

[Maxim]

Hmm.. I'd recommend getting in touch with Spotify Support so they can take a look backstage for you:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.