Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9422 Views
  • 3 replies
  • 9 likes
  • Security
  • 9422 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485636 Views
  • 979 replies
  • 111 likes
  • Account
  • 485636 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211890 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211890 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121556 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121556 Views
  • 72 replies
  • 12 likes

Two payments on my Visa credit card

Hello.Does anyone know how to contact Spotify to let them know that 2 payments has been credited on my Visa Credit Card on the same month (october 2016) ? I don't see anything on their website.Thanks,Ron

  • Newbie
  • Hello. Does anyone know how to contact Spotify to let them know that 2 payments has been credited on my Visa Credit Card on the same month (october 2016) ? I don't see anything on their website. Th...
  • LordRollin
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

How do you activate the student discount?

Hello, I'm 16 and a student. I've ordered my NUS discount card and I'm still getting charged £9.99 how can I apply my student discount?!

  • Newbie
  • Hello, I'm 16 and a student. I've ordered my NUS discount card and I'm still getting charged £9.99 how can I apply my student discount?!
  • LordRollin
  • Community Legend
  • 2808 Views
  • 1 replies
  • 0 likes
  • 2808 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monaco / France

Hi, We are spending time in France and Monaco, in the family we have French telco operator and monaco telco operator, unfortunately SPOTIFY considers that we are not in the same country but Monaco and France should clearly be considered as being the ...

  • Newbie
  • Hi, We are spending time in France and Monaco, in the family we have French telco operator and monaco telco operator, unfortunately SPOTIFY considers that we are not in the same country but Monaco an...
  • RodrigoPalma
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify got my new CC # and I didn't give it to them

I lost my credit card and received a new one at the beginning of the week. Spotify prompted me to update my payment but, with the holiday, I didn't get a chance to. However, I checked my bank statement today and Spotify managed to get my new credit c...

  • Newbie
  • I lost my credit card and received a new one at the beginning of the week. Spotify prompted me to update my payment but, with the holiday, I didn't get a chance to. However, I checked my bank stateme...
  • RodrigoPalma
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed creditrcard in my acount.

I had a Premium Family when my card was expired. Bought a new Premium with my new card, but still I got a Free version when I log in.What shall I do?

  • Visitor
  • I had a Premium Family when my card was expired. Bought a new Premium with my new card, but still I got a Free version when I log in. What shall I do?
  • RodrigoPalma
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify vom PSN-Konto entfernen

Sehr geehrte Community,mein PSN-Konto wirde gehackt, und nun kann ich mich nicht mehr mit diesem Account bon spotify abmelden. Nun habe ich ein neues PSN-Konto, aber kann mich nicht drauf anmelden, da es ja noch mit dem alten verbunden ist.Wie entfer...

  • Newbie
  • Sehr geehrte Community, mein PSN-Konto wirde gehackt, und nun kann ich mich nicht mehr mit diesem Account bon spotify abmelden. Nun habe ich ein neues PSN-Konto, aber kann mich nicht drauf anmelden,...
  • RodrigoPalma
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tried to get premimu for 9.00kr, was charged 99kr instead.

So like in the title, wanted to but 3 months of premium for 9kr and was charged 99kr instead. Thanks for help.

  • Newbie
  • So like in the title, wanted to but 3 months of premium for 9kr and was charged 99kr instead. Thanks for help.
  • RodrigoPalma
  • Roadie
  • 297 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 297 Views
  • 2 replies
  • 0 likes

Spotify Family and Country Change

Hello, I have moved to Brazil from USA. I would like to joing as a member of spotify family of another user. I already changed my current country in my account settings page, but I am still getting an error while trying to redeem the code sent to me....

  • Music Fan
  • Hello,   I have moved to Brazil from USA. I would like to joing as a member of spotify family of another user.   I already changed my current country in my account settings page, b...
  • gustavokatel
  • Music Fan
  • 710 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 710 Views
  • 4 replies
  • 0 likes

Superuser Contribution payed, but did not get premium

hello, i payed for the 3 months of premium for 0.99 dollars and it charged my bank account but did not give me premium. plz help i want my 1.98 dollars back.

  • Newbie
  • hello, i payed for the 3 months of premium for 0.99 dollars and it charged my bank account but did not give me premium. plz help 🙂 i want my 1.98 dollars back.
  • RodrigoPalma
  • Roadie
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

All of my music was replaced by one artist

I logged in to spotify to find all my playlists removed and a french artist named Jul in their place. Ive never listened to this artist and never will now. I could recover the playlists but all of my saved music is gone now. Is my account hacked or s...

  • Visitor
  • I logged in to spotify to find all my playlists removed and a french artist named Jul in their place. Ive never listened to this artist and never will now. I could recover the playlists but all of my...
  • crematedman
  • Community Legend
  • 262 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 262 Views
  • 3 replies
  • 0 likes

Can't log in with Facebook suddenly.

I am a premium user, connected to Spotify through my Facebook account. And as of Saturday I have not been able to log into my Spotify. Saturday morning, I listened to music on my mobile app with no issue. I came home and went on my laptop, and the de...

  • Newbie
  • I am a premium user, connected to Spotify through my Facebook account. And as of Saturday I have not been able to log into my Spotify. Saturday morning, I listened to music on my mobile app with...
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to cancel subscription

I pay for a subscription monthly for my sister. I need to have it canceled but I am unable to because she cannot remember her login information or email. I have placed a stop payment as well as replaced my debit card that it is tide to. She no longer...

  • Newbie
  • I pay for a subscription monthly for my sister. I need to have it canceled but I am unable to because she cannot remember her login information or email. I have placed a stop payment as well as repla...
  • RodrigoPalma
  • Roadie
  • 313 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account

Hello. How is my change account name? Thank you.

  • Visitor
  • Hello. How is my change account name? Thank you.
  • RodrigoPalma
  • Roadie
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ma mi prendono in giro?

Ecco quanto ho scritto questa sera... e spero per loro che abbiano la trasparenza e velocità nel risolvere il problema, altrimenti muovo subito chi di dovere Salve,Di seguito riportiamo quanto ci hai comunicato:Buongiorno, il giorno 01/09/2014 con ID...

  • Casual Listener
  • Ecco quanto ho scritto questa sera... e spero per loro che abbiano la trasparenza e velocità nel risolvere il problema, altrimenti muovo subito chi di dovere   Salve, Di seguito riportiamo qu...
  • RodrigoPalma
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

payment made, premium failed

I tried paying using my Mobile service provider. Load was deducted from my prepaid account, yet I haven't had my premiun privilege. Can anyone help me?

  • Newbie
  • I tried paying using my Mobile service provider. Load was deducted from my prepaid account, yet I haven't had my premiun privilege. Can anyone help me?
  • kryddersen
  • Gig Goer
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Payment, charged 3 times

I signed up for student premium and was charged the 4.99 3 times. Where can I get this changed? I am really dissapointed in Spotify right now.

  • Newbie
  • I signed up for student premium and was charged the 4.99 3 times. Where can I get this changed? I am really dissapointed in Spotify right now.
  • kryddersen
  • Gig Goer
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

I can't login need to reset my account pls

Need reset and my email address is old

  • Casual Listener
  • Need reset and my email address is old
  • RodrigoPalma
  • Roadie
  • 249 Views
  • 2 replies
  • 0 likes
  • Login
  • 249 Views
  • 2 replies
  • 0 likes

Charged by EE but Spotify account says payment failed

I recently upgraded my phone still with same company (EE) and have the same number.I still get charged £9.99 per month from EEBut Spotify have notified me that payment has failed.How do I sort this out? Thanks

  • Newbie
  • I recently upgraded my phone still with same company (EE) and have the same number. I still get charged £9.99 per month from EE But Spotify have notified me that payment has failed. How do I sort ...
  • crematedman
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Wrong email address

I did not know you guys changed my email and I don't know why you guys have done so. Please change my log in email back to its original email so that I can log into my account. I use my Spotify for my classes and have no way to sign in! My username i...

  • Newbie
  • I did not know you guys changed my email and I don't know why you guys have done so. Please change my log in email back to its original email so that I can log into my account. I use my Spotify for m...
  • crematedman
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

We live in Liechtenstein / Our creditcard is from a german bank

I already upgrade my account to a family accountand i already paid from my german paypal-account.Now i can`t add my family members because we live in Liechtenstein,and i already changed the country at the profil.also i changed the payment in creditca...

  • Newbie
  • I already upgrade my account to a family account and i already paid from my german paypal-account. Now i can`t add my family members because we live in Liechtenstein, and i already changed the c...
  • crematedman
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes