Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9363 Views
  • 3 replies
  • 9 likes
  • Security
  • 9363 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485071 Views
  • 979 replies
  • 111 likes
  • Account
  • 485071 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211769 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211769 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121450 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121450 Views
  • 72 replies
  • 12 likes

Superuser Contribution Delete song from playlist in 'Now playing' menu (Mobile)

I cant login anymore, and if I login to my mail I cant find any spotify related mails. this was after I refunded a payment. so why delete my account when I wanted to wait 3 days till I had my money again?

  • Newbie
  • I cant login anymore, and if I login to my mail I cant find any spotify related mails. this was after I refunded a payment. so why delete my account when I wanted to wait 3 days till I had my money a...
  • Alejandro_C
  • Spotify Legend
  • 362 Views
  • 5 replies
  • 0 likes
  • Account
  • 362 Views
  • 5 replies
  • 0 likes

Superuser Contribution Fui cobrada duas vezes e continuo como free

Gostaria de saber quais providências posso tomar para resolver esse problema. A cobrança ocorreu duas vezes no meu cartao, que é uma conta digital, logo as cobranças foram instantâneas. Mesmo assim continuo com uma conta free. E agora? Ganho reembols...

  • Newbie
  • Gostaria de saber quais providências posso tomar para resolver esse problema. A cobrança ocorreu duas vezes no meu cartao, que é uma conta digital, logo as cobranças foram instantâneas. Mesmo assim c...
  • Alejandro_C
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fiz a compra do plano Premium duas vezes, cobrou duas vezes do meu cartão, mas não entra como assina

Paguei duas vezes, me cobrou duas vezes,mas não entra como assinante... O que devo fazer?

  • Newbie
  • Paguei duas vezes, me cobrou duas vezes,mas não entra como assinante... O que devo fazer?
  • Alejandro_C
  • Spotify Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com a conta debitaram 3 vezes

Boa noite!Não consigo acessar minha conta no Premium fiz o pagamento e mesmo assim nao consigo me logar gostaria do estorno desse valor indevido fico no aguardoE-mail riverroger.rrs@gmail.com

  • Newbie
  • Boa noite! Não consigo acessar minha conta no Premium fiz o pagamento e mesmo assim nao consigo me logar gostaria do estorno desse valor indevido fico no aguardo E-mail riverroger.rrs@gmail.com
  • Alejandro_C
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution SCAM SCAM SCAM

It has taken me 6 months to get a hold of this stupid company (They have been literally UNCONTACTABLE..) to sort my account out as I CANCELED my subscription months ago (they say no ads and play music etc when you chose-FALSE ADS STAYED) but they kep...

  • Casual Listener
  • It has taken me 6 months to get a hold of this stupid company (They have been literally UNCONTACTABLE..) to sort my account out as I CANCELED my subscription months ago (they say no ads and play musi...
  • Alejandro_C
  • Spotify Legend
  • 2360 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 2360 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Other] Schülerrabatt

Ich habe mich bereits an den Support gewandt, mich für einen Schülerrabatt einzusetzen. Ich hoffe ihr werdet euch darum kümmern. Für die Schüler, die es selber, von dem eignenen Taschengeld, finanzieren müssen oder deren Eltern es einfach für eine Mu...

  • Casual Listener
  • Ich habe mich bereits an den Support gewandt, mich für einen Schülerrabatt einzusetzen. Ich hoffe ihr werdet euch darum kümmern. Für die Schüler, die es  selber, von dem eignenen Tasch...
  • Alejandro_C
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 310 Views
  • 1 replies
  • 0 likes

Failing to start account

Spotify keeps claiming my bank is having a bad day.I contacted my bank, they claims all systems and my visa card worsk just fine. Cant start a premium account when your subscribtion page cant accept my CC.

  • Casual Listener
  • Spotify keeps claiming my bank is having a bad day. I contacted my bank, they claims all systems and my visa card worsk just fine.   Cant start a premium account when your subscribtion page c...
  • kjelleiz
  • Regular
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Re: cancel subsciption

I cancelled my subscription last month and have now been charged again for the next month. My account does not reflect the cancellation I processed last month. Would like to be reimbursed.

  • Newbie
  • I cancelled my subscription last month and have now been charged again for the next month. My account does not reflect the cancellation I processed last month. Would like to be reimbursed.
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Mistake paying option

Hey there, I got a new credit card and wanted to fill in the new information. Unfortunately the website shows a mistake every time I try to sent my new information. That also happens, when I want to take the paypal option! Do anybody know, what I can...

  • Newbie
  • Hey there,   I got a new credit card and wanted to fill in the new information. Unfortunately the website shows a mistake every time I try to sent my new information. That also happens, when I...
  • selma2
  • Newbie
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

How to remove facebook off one of my spotify accounts so I can log in with my premium account

I have 2 spotify accounts. I signed up for premium and it created a new account. I want my premium to be the one tha connects by my facebook, but my old free one is the one that keeps connecting. I tried to delete my old account no luck

  • Casual Listener
  • I have 2 spotify accounts. I signed up for premium and it created a new account. I want my premium to be the one tha connects by my facebook, but my old free one is the one that keeps connecting. I t...
  • Janeho54
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

I would like to upgrade to premium. My kids while living at home are away at college.

Would my two boys still be eligible to use two of my extra premium (5) accounts if they are away in college the majority of the year. It says for same residence only and I don't want to upgrade if they can't utulize the service. Please advise.

  • Casual Listener
  • Would my two boys still be eligible to use two of my extra premium (5) accounts if they are away in college the majority of the year.  It says for same residence only and I don't want to up...
  • _cardinal
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • Premium
  • 208 Views
  • 2 replies
  • 0 likes

Old playlists

Hey! Is it possible to find your old playlists that you have deleted? These playlist was made and deleted by my account which I have used for a few years now. Thanks,

  • Newbie
  • Hey!  Is it possible to find your old playlists that you have deleted?  These playlist was made and deleted by my account which I have used for a few years now.  Thanks, 
  • jellyfawn
  • Newbie
  • 6709 Views
  • 6 replies
  • 0 likes
  • 6709 Views
  • 6 replies
  • 0 likes

Solved!! Subscription Error

Sexta-feira dia 07 de outubro, eu fiz o pagamento para obter a conta premium. Contudo, demorou muito para o aplicativo validar minha assinatura, enquanto esperava o loading screen infinito, meu app do cartão de crédito me mostrou que havia sido feito...

  • Casual Listener
  • Sexta-feira dia 07 de outubro, eu fiz o pagamento para obter a conta premium. Contudo, demorou muito para o aplicativo validar minha assinatura, enquanto esperava o loading screen infinito, meu app d...
  • Maxim
  • Spotify Star
  • 343 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 343 Views
  • 3 replies
  • 0 likes

cancel subsciption

I had started a subscription to the student account yesterday but was declined. Just checked my bank account & I have been charged for this account. I would like to cancel my subscription & have the money credited back into my account.[email address ...

  • Newbie
  • I had started a subscription to the student account yesterday but was declined. Just checked my bank account & I have been charged for this account. I would like to cancel my subscription & h...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Premium applied to the wrong account

unknown to me, I have two spotify accounts. One student premium, the other free. My student discount ran out and I unknowingly applied to student premium to the other account. Is there any way I can add all my lists to the other account, or transfer ...

  • Newbie
  • unknown to me, I have two spotify accounts. One student premium, the other free. My student discount ran out and I unknowingly applied to student premium to the other account. Is there any way I...
  • user-removed
  • Not applicable
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Discover Weekly Playlist Not Working

Every other Spoitfy and personally made playlists are working except for the discover weekly one. HELP

  • Casual Listener
  • Every other Spoitfy and personally made playlists are working except for the discover weekly one. HELP 
  • bprovinsal
  • Casual Listener
  • 205 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 205 Views
  • 2 replies
  • 0 likes