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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9337 Views
  • 3 replies
  • 9 likes
  • Security
  • 9337 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484832 Views
  • 979 replies
  • 111 likes
  • Account
  • 484832 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211698 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211698 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121386 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121386 Views
  • 72 replies
  • 12 likes

Can't use iTunes to upgrade to premium!?

The only option I'm getting to resubscribe to premium is with a credit card. Why can't I use my iTunes account. Getting so frustrated !

  • Casual Listener
  • The only option I'm getting to resubscribe to premium is with a credit card. Why can't I use my iTunes account. Getting so frustrated !
  • Maxim
  • Spotify Star
  • 541 Views
  • 5 replies
  • 0 likes
  • Premium
  • 541 Views
  • 5 replies
  • 0 likes

Student discount (part-time student)

Hello, I recently canceled my subscription so I could apply for the student discount, but SheerID is unable to verify me. They say they are only able to verify full time students, and I am only a part time student. Nowhere on the Spotify student disc...

  • Casual Listener
  • Hello, I recently canceled my subscription so I could apply for the student discount, but SheerID is unable to verify me. They say they are only able to verify full time students, and I am only a par...
  • KatesHere
  • Community Legend
  • 2993 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 2993 Views
  • 3 replies
  • 0 likes

Offline songs unavailable

I turned my Phone off. When I started it again and logged in again all my downloaded songs were gone. What can I do?

  • Newbie
  • I turned my Phone off. When I started it again and logged in again all my downloaded songs were gone. What can I do?
  • KatesHere
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
  • 378 Views
  • 1 replies
  • 0 likes

Charged for a free account. Account Overdrawn.

I've been charged on my account, for 9.99. and in the subscription panel, it says my account is free. I've done the contact form process 4 times now and I fill out the proof you guys require to close the account. but THE ACCOUNT IS STILL OPEN!!!????!...

  • Visitor
  • I've been charged on my account, for 9.99. and in the subscription panel, it says my account is free. I've done the contact form process 4 times now and I fill out the proof you guys require to ...
  • user-removed
  • Not applicable
  • 529 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 529 Views
  • 4 replies
  • 0 likes

Student discount

How do I switch from normal primium to student discount?

  • Casual Listener
  • How do I switch from normal primium to student discount?
  • drewjdeg
  • Newbie
  • 428 Views
  • 1 replies
  • 0 likes
  • Premium
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't recognize my password. It has NOTHING TO DO WITH FACEBOOK!

Hi I made an account yesterday (without facebook as i don't have a facebook account).My Login seems to work on the spotify homepage, but is says the password is wrong on spotify desktop. A lot of people seem to have the same problem, but it seems to ...

  • Casual Listener
  • Hi   I made an account yesterday (without facebook as i don't have a facebook account). My Login seems to work on the spotify homepage, but is says the password is wrong on spotify desktop. ...
  • delaypilot
  • Casual Listener
  • 2150 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 2150 Views
  • 2 replies
  • 0 likes

Subscription help

I started a free 30 day trial a few days ago. But I can not get premium to work on my phone. When I click "download" for an album it says I need to upgrade and when I do nothing happens. I checked my card info and login info. Everything is current an...

  • Casual Listener
  • I started a free 30 day trial a few days ago. But I can not get premium to work on my phone. When I click "download" for an album it says I need to upgrade and when I do nothing happens. I checked my...
  • Ethan911
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Premium
  • 229 Views
  • 2 replies
  • 0 likes

Account

Hey. I have a problem. Few mouth ago, I subscribed on Spotify. Last month, I forgot to pay. So I was trying to pay my premium and when I need to enter my credit card its wrote that I need to pay 120$ for a year to subscribe to premium. **bleep**? I a...

  • Casual Listener
  • Hey. I have a problem. Few mouth ago, I subscribed on Spotify. Last month, I forgot to pay. So I was trying to pay my premium and when I need to enter my credit card its wrote that I need to pay 120$...
  • Ninie03
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 303 Views
  • 2 replies
  • 0 likes

Spotify has my country wrong

While upgrading to Spotify Family, I've noticed that for some reason Spotify has my country wrong, but the postal code refers to my current one. As my subscription is through a Partner (from a different country) I cannot change the country by changin...

  • Newbie
  • While upgrading to Spotify Family, I've noticed that for some reason Spotify has my country wrong, but the postal code refers to my current one. As my subscription is through a Partner (from a d...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! I accidentally subscribed to the 7-Day trial on my iphone.

I accidentally subscribed to the trial from my iPhone yesterday. When I log in to my account on my computer it says I have the trial but there is no option to unsubscribe. The only option is a subscribe button. I have no card on file in my iPhone, so...

  • Newbie
  • I accidentally subscribed to the trial from my iPhone yesterday. When I log in to my account on my computer it says I have the trial but there is no option to unsubscribe. The only option is a subscr...
  • Maxim
  • Spotify Star
  • 582 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 582 Views
  • 1 replies
  • 0 likes

Facebook and Spotify

I made my account with Facebook, so now i can't separate the two. How can i separate them because i don't want Facebook on my spotify anymore.

  • Newbie
  • I made my account with Facebook, so now i can't separate the two. How can i separate them because i don't want Facebook on my spotify anymore.
  • Maxim
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Locked out of Spotify since i moved

I moved abroad and now I'm locked out of Spotify. I can't even log in to upgrade to premium. Anyone have any ideas? I was premium sucscriber and forgot to update my new credit card, so my account went to the free account and exceeded the 14 days. Now...

  • Casual Listener
  • I moved abroad and now I'm locked out of Spotify. I can't even log in to upgrade to premium. Anyone have any ideas? I was premium sucscriber and forgot to update my new credit card, so my account wen...
  • KatesHere
  • Community Legend
  • 1971 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 1971 Views
  • 4 replies
  • 0 likes

Start a new Family Account

Hi, I'm already using a Spotify Family account, but I would like to change of group and join another one (Family account) as I'm moving in another country. Will I lose all my actuals playlists if I do so? I hope that sby knows... Would be great to kn...

  • Newbie
  • Hi,   I'm already using a Spotify Family account, but I would like to change of group and join another one (Family account) as I'm moving in another country. Will I lose all my actuals playlis...
  • Silvasac
  • Newbie
  • 277 Views
  • 2 replies
  • 0 likes
  • Account
  • 277 Views
  • 2 replies
  • 0 likes

Solved!! Account hacked

Hi, somone is using my premium account. When I start Spotify I have music in my playlist that I don't listened to. Also, I see that there is an Android phone conecting and interfering with the app in my iphone/macbook. Is there some way not only to e...

  • Casual Listener
  • Hi, somone is using my premium account. When I start Spotify I have music in my playlist that I don't listened to. Also, I see that there is an Android phone conecting and interfering with the a...
  • user-removed
  • Not applicable
  • 452 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 452 Views
  • 3 replies
  • 0 likes

I subscribed to Spotify Premium, but still use spotify Free

I've signed up for spotify premium a month ago. The first month was free and from now on i have to pay. Which is totally fine, except i can't actually use spotify premium. I've followed all the steps suggested in the help-section, but it doesn't work...

  • Casual Listener
  • I've signed up for spotify premium a month ago. The first month was free and from now on i have to pay. Which is totally fine, except i can't actually use spotify premium. I've followed all the ...
  • blerch
  • Gig Goer
  • 383 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 383 Views
  • 5 replies
  • 0 likes

Charged for premium

A few months ago I attempted to set up a 3 month free trial of Spotify and had to enter my credit card details so that I would be charged when the trial period ended. However my account was never changed to premium so I continued to use the free vers...

  • Casual Listener
  • A few months ago I attempted to set up a 3 month free trial of Spotify and had to enter my credit card details so that I would be charged when the trial period ended. However my account was never cha...
  • sidafamily
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 220 Views
  • 2 replies
  • 0 likes

KPN Spotify activation code

Hello, 15 days ago I have orderd spotify premium tro KPN Mobile. The activation code would be send within 2 hours. Now, 15 days later I still dont have the activation code. When will I get it, and wat will we do about the costs? Thanks in advance.

  • Casual Listener
  • Hello,   15 days ago I have orderd spotify premium tro KPN Mobile. The activation code would be send within 2 hours. Now, 15 days later I still dont have the activation code. When will I get i...
  • Maxim
  • Spotify Star
  • 1294 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1294 Views
  • 3 replies
  • 0 likes

Ending a premium trial

How do I stop after trying a 30 free trial of premium?

  • Casual Listener
  • How do I stop after trying a 30 free trial of premium?
  • Hubo
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • Premium
  • 329 Views
  • 3 replies
  • 0 likes

Solved!! Sign in

I'm signing in on Spotify using my fb account,but it's hacked and I want to change my fb account.how can I synchronize the Spotify with my new fb account without losing my data?

  • Visitor
  • I'm signing in on Spotify using my fb account,but it's hacked and I want to change my fb account.how can I synchronize the Spotify with my new fb account without losing my data?
  • user-removed
  • Not applicable
  • 1026 Views
  • 4 replies
  • 0 likes
  • Account
  • 1026 Views
  • 4 replies
  • 0 likes

Payment

Why does Spotify charge the cost of my suscription in US Dollars instead of Chilean Pesos? My credit card was issued in Chile and I live in that country so, I should pay the amount of my suscription in local currency (CLP). I asked my bank about it, ...

  • Newbie
  • Why does Spotify charge the cost of my suscription in US Dollars instead of Chilean Pesos?  My credit card was issued in Chile and I live in that country so, I should pay the amount of my suscr...
  • awayindewan
  • Newbie
  • 492 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 492 Views
  • 1 replies
  • 1 likes