Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9332 Views
  • 3 replies
  • 9 likes
  • Security
  • 9332 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484801 Views
  • 979 replies
  • 111 likes
  • Account
  • 484801 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211686 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211686 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121378 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121378 Views
  • 72 replies
  • 12 likes

Superuser Contribution Change e-mail for a Facebook-linked account

My Question or IssueI've joined Spotify around 3 years ago using my Facebook account. For some reason, I've been registered with my 10 years old e-mail back then. I haven't been using it for quite a while but now they say it is going to be shut down ...

  • Newbie
  • My Question or Issue I've joined Spotify around 3 years ago using my Facebook account. For some reason, I've been registered with my 10 years old e-mail back then. I haven't been using it for quite ...
  • Novy
  • Moderator
  • 700 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 700 Views
  • 3 replies
  • 0 likes

Solved!! mp3 player?

If I get a premium account will I be able to download my Spotify playlist onto my mp3 player?

  • Newbie
  • If I get a premium account will I be able to download my Spotify playlist onto my mp3 player?
  • silas21
  • Music Fan
  • 3483 Views
  • 2 replies
  • 0 likes
  • 3483 Views
  • 2 replies
  • 0 likes

Solved!! Can't change country setting although I am in it

PlanPremiumCountryFinland My Question or IssueI moved permanently to another country but could not change it setting as it is just disabled for me. I am already in a new country. Yes, I know that it does not matter for Premium but I want to change it...

  • Casual Listener
  • Plan Premium Country Finland   My Question or Issue I moved permanently to another country but could not change it setting as it is just disabled for me. I am already in a new country. Yes...
  • Maxim
  • Spotify Star
  • 2210 Views
  • 3 replies
  • 0 likes
  • Account
  • 2210 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution cant log in

PlanFreeCountry DeviceSamsung Galaxy A10, Custom Desktop Operating System Android 10 Windows 10 My Question or Issuecant log into my acccount. When i try to log in it says "incorrect email or password", (error code: auth 2) when i try to reset passwo...

  • Regular
  • Plan Free Country   Device Samsung Galaxy A10, Custom Desktop  Operating System  Android 10 Windows 10   My Question or Issue cant log into my acccount. When i try to lo...
  • CarlosE
  • Moderator
  • 1458 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1458 Views
  • 5 replies
  • 0 likes

Superuser Contribution Question Regarding Artist Stats in New Mixes

Hello,There's no much information out there regarding following your stats when you track is played in the new Genre/Mixes. Are those counted as algorithmic plays? There's really no telling since those playlists are not mentioned in the stats. Or do ...

  • Roadie
  • Hello, There's no much information out there regarding following your stats when you track is played in the new Genre/Mixes. Are those counted as algorithmic plays? There's really no telling since t...
  • CarlosE
  • Moderator
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 482 Views
  • 1 replies
  • 0 likes

IP Adresses and Ports for Firewalls.!?

Morning All,Can you please provide a list of IP addresses and Ports that are required for Firewall rules so Spotify can connect from within a Domain environment.It would be an idea to actually publicize this information on the Support pages.thanksAnd...

  • Visitor
  • Morning All, Can you please provide a list of IP addresses and Ports that are required for Firewall rules so Spotify can connect from within a Domain environment. It would be an idea to actually pu...
  • Mudderkage
  • Casual Listener
  • 10805 Views
  • 4 replies
  • 0 likes
  • Login
    Security
  • 10805 Views
  • 4 replies
  • 0 likes

Superuser Contribution Closing my account doesn't work

PlanFreeCountryGermanyDeviceHP 240 g6Operating SystemWindows 10 My Question or IssueHey guys, I recently tried to close my account and after I followed the steps listed on the support site I was supposed to receive a mail to make sure that I want to ...

  • Casual Listener
  • Plan Free Country Germany Device HP 240 g6 Operating System Windows 10   My Question or Issue Hey guys, I recently tried to close my account and after I followed the steps listed on th...
  • Novy
  • Moderator
  • 890 Views
  • 5 replies
  • 0 likes
  • Account
  • 890 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Badge not working

Not working badges seem to be an everlasting topic in this forum...Should have received the three years badge in march 2020, shouldn't I?Anyone who has an explanation for that? PlanPremiumCountryGermanyDeviceXiaomi Mi 9T with Android10, Desktop with ...

2021-06-07_131455.jpg
  • Roadie
  • Not working badges seem to be an everlasting topic in this forum... Should have received the three years badge in march 2020, shouldn't I? Anyone who has an explanation for that?   &nbsp...
  • Jeremy
  • Spotify Legend
  • 845 Views
  • 3 replies
  • 1 likes
  • Account
    Other
  • 845 Views
  • 3 replies
  • 1 likes

Superuser Contribution Facebook Login - Oops! Something went wrong

PlanPremiumCountryUSA (currently in a hotel in Australia)Device(Pixel 4XL, Boxx Laptop, Web browser (chrome))Operating System(Android Oreo, Windows 10,etc.) My Question or IssueI was somehow singed out of my spotify, it was linked to my facebook. I t...

  • Visitor
  • Plan Premium Country USA (currently in a hotel in Australia) Device (Pixel 4XL, Boxx Laptop, Web browser (chrome)) Operating System (Android Oreo, Windows 10,etc.)   My Question or...
  • Jeremy
  • Spotify Legend
  • 1371 Views
  • 1 replies
  • 0 likes
  • Account
  • 1371 Views
  • 1 replies
  • 0 likes

"Report Playlist" is being abused

I have been a Spotify customer from as close to day 1 of your platform as I think it is reasonably possible. I have always sang it's praises, and recommended it to friends. However, the past few months have been nothing but an annoyance thanks to thi...

image.png image (1).png
  • Newbie
  • I have been a Spotify customer from as close to day 1 of your platform as I think it is reasonably possible. I have always sang it's praises, and recommended it to friends. However, the past few mont...
  • Maxim
  • Spotify Star
  • 618 Views
  • 1 replies
  • 0 likes
  • Account
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t Link Apple ID

I’ve been trying to link my Apple ID to my spotify account and I simply can’t. I’ve tried deleted and reinstalling the app, but nothing works. I keep on receiving the message on the following screenshot. Any reason as to why this is happening? Any he...

5FE06D95-467F-49D9-BA4B-80F2BE99E1D6.png
  • Regular
  • I’ve been trying to link my Apple ID to my spotify account and I simply can’t. I’ve tried deleted and reinstalling the app, but nothing works. I keep on receiving the message on the following screens...
  • Eni
  • Moderator
  • 6223 Views
  • 17 replies
  • 0 likes
  • Account
    Login
  • 6223 Views
  • 17 replies
  • 0 likes

Superuser Contribution Account suddenly inactive

PlanFreeCountryUnited StatesDeviceiPhone 8Operating System(iOS 14.2)My Question or IssueI was using my account two days ago and it was working just fine, when it suddenly logged me out on my phone. Every time I try to log back in it says the password...

  • Visitor
  • Plan Free Country United States Device iPhone 8 Operating System (iOS 14.2) My Question or Issue I was using my account two days ago and it was working just fine, when it suddenly logged me ...
  • Ivan
  • Spotify Legend
  • 2241 Views
  • 3 replies
  • 0 likes
  • Login
  • 2241 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Something went wrong. Try again later." When trying to do things on my account.

PlanFreeCountryUnited StatesDeviceiPhone SE 2016, Samsung ChromebookOperating SystemiOS 14.0.1, Chrome OS My Question or IssueWhenever I try to take an account action (Changing password, upgrading to premium) I get a "Something get wrong" error. I've...

  • Casual Listener
  • Plan Free Country United States Device iPhone SE 2016, Samsung Chromebook Operating System iOS 14.0.1, Chrome OS   My Question or Issue Whenever I try to take an account action (Changi...
  • Eni
  • Moderator
  • 10268 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 10268 Views
  • 3 replies
  • 0 likes

daily badges

I've been on here posting for 4 perhaps 5 days and have not yet unlocked a daily log in badge.

  • Roadie
  • I've been on here posting for 4 perhaps 5 days and have not yet unlocked a daily log in badge.
  • asciiM0
  • Roadie
  • 397 Views
  • 2 replies
  • 1 likes
  • Other
  • 397 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't view Hulu content

PlanFree/PremiumCountryU.S.DevicePCOperating SystemWindows 10 My Question or IssueI have the Spotify premium/Hulu bundle. When I go to the Hulu website, it doesn't let me view any content, just tries to sign me up for a subscription. However, when I ...

  • Regular
  •   Plan Free/Premium Country U.S. Device PC Operating System Windows 10   My Question or Issue I have the Spotify premium/Hulu bundle.  When I go to the Hulu website, it does...
  • Novy
  • Moderator
  • 423 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 423 Views
  • 1 replies
  • 0 likes

Let people find your profile by typing in your display name

Usernames cannot be changed and that is understandable, for they are your ID on Spotify. And since there are surely many people with the same whole names, your selected username makes you unique and distinguishable on this platform.However, my proble...

  • Casual Listener
  • Usernames cannot be changed and that is understandable, for they are your ID on Spotify. And since there are surely many people with the same whole names, your selected username makes you unique and ...
  • a8owdjog7m5v03i
  • Casual Listener
  • 1763 Views
  • 2 replies
  • 1 likes
  • 1763 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify keeps telling me to add payment method but I already have done so

So I have the Student plan for my Spotofy Premium for the next 12 months (ends in 22) and for the past 2 days I keep getting a red bar notification on my homepage that says 'Payment can't be processed, update payment method'. But when I check via web...

  • Visitor
  • So I have the Student plan for my Spotofy Premium for the next 12 months (ends in 22) and for the past 2 days I keep getting a red bar notification on my homepage that says 'Payment can't  be pr...
  • CarlosE
  • Moderator
  • 1718 Views
  • 3 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 1718 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution I don't have the Friend Activity option (different menu)

PlanFreeCountrySpainDeviceXiaomi Redmi Note 8TOperating SystemWindows 7 My Question or IssueI would like to have the Friend Activity activated, but I can't.I have seen a lot of questions about this, but most of them were about connection issues and o...

  • Newbie
  • Plan Free Country Spain Device Xiaomi Redmi Note 8T Operating System Windows 7   My Question or Issue I would like to have the Friend Activity activated, but I can't. I have seen a lo...
  • Jeremy
  • Spotify Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only You no stories only genre and decade playlists

PlanI have a Premium through the family plan CountryUnited Kingdom DeviceHuawei p30 pro Operating SystemAndroid 10 My Question or IssueI have the latest android app, I have uninstalled and reinstalled the app, I've restarted my phone and I've checked...

  • Casual Listener
  • Plan I have a Premium through the family plan   Country United Kingdom    Device Huawei p30 pro   Operating System Android 10   My Question or Issue I have the ...
  • Jeremy
  • Spotify Legend
  • 881 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 881 Views
  • 3 replies
  • 0 likes

Superuser Contribution My friends can't see what im listening to

I've tried turning off "share my listening activity" on social tab and then turned it on and then signed out everywhere but neither worked. Any ideas how to fix this?

  • Casual Listener
  • I've tried turning off "share my listening activity" on social tab and then turned it on and then signed out everywhere but neither worked. Any ideas how to fix this?
  • Eni
  • Moderator
  • 808 Views
  • 3 replies
  • 0 likes
  • Account
  • 808 Views
  • 3 replies
  • 0 likes