Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9356 Views
  • 3 replies
  • 9 likes
  • Security
  • 9356 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484964 Views
  • 979 replies
  • 111 likes
  • Account
  • 484964 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211749 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211749 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121428 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121428 Views
  • 72 replies
  • 12 likes

I would like to give Spotify my money: Family Plan: Can't change country

Hey there I would like to use the family plan. I have a premium plan. My account and credit card billing address are in the USA, though the mobile number in my account is Argentina. My girlfriend has a free Argentina account. Neither of us can change...

  • Casual Listener
  • Hey there   I would like to use the family plan.  I have a premium plan.  My account and credit card billing address are in the USA, though the mobile number in my account is Argenti...
  • Bittencourt
  • Spotify Star
  • 381 Views
  • 4 replies
  • 0 likes
  • Account
  • 381 Views
  • 4 replies
  • 0 likes

Spotify Premium - Download songs & Costs

1) If i start the 30 day free trial, would i be able to download songs in that 30 day free trial?.2) The other thing is, if i did download songs, would it cost me after the trial ended?3) If i started the 30 day free trial and used it until it finish...

  • Casual Listener
  • 1) If i start the 30 day free trial, would i be able to download songs in that 30 day free trial?. 2) The other thing is, if i did download songs, would it cost me after the trial ended? 3) If i st...
  • Bittencourt
  • Spotify Star
  • 437 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 437 Views
  • 4 replies
  • 0 likes

How can i remove my facebook created spotify account?

How can I remove my facebook created spotify account (with username metzzz03). Because I am planning on linking my other premium spotify account to my facebook account.Thanks and regards.P.S.I only have an android phone (with spotify app) with me so ...

  • Newbie
  • How can I remove my facebook created spotify account (with username metzzz03). Because I am planning on linking my other premium spotify account to my facebook account.Thanks and regards. P.S. I on...
  • alohabeastie
  • Newbie
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
  • 303 Views
  • 1 replies
  • 0 likes

how do I cancel my account?

I emailed support and was referee to this community. My account shows I am on free however I am being charge $9.99/month. I signed up months ago but have actually never used the service. Just want to cancel account.

  • Visitor
  • I emailed support and was referee to this community. My account shows I am on free however I am being charge $9.99/month. I signed up months ago but have actually never used the service. Just want to...
  • user-removed
  • Not applicable
  • 604 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 604 Views
  • 5 replies
  • 0 likes

Ads

Hi I've upgraded to premium so shouldn't my Spotify be ad free??

  • Casual Listener
  • Hi I've upgraded to premium so shouldn't my Spotify be ad free??
  • v8fords
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • Premium
  • 255 Views
  • 2 replies
  • 0 likes

Solved!! Wrong Album for Artits

Hi for Artist Azra: wrong artist, filing, inccorecthttps://play.spotify.com/artist/7yvHtuNexUtCcH3gz9yjVw The albums should be heere: https://en.wikipedia.org/wiki/Azra#DiscographyBoth Azrabecks and Bomba are not the same artist as Kad fazani lete. C...

  • Casual Listener
  • Hi for Artist Azra: wrong artist, filing, inccorect https://play.spotify.com/artist/7yvHtuNexUtCcH3gz9yjVw   The albums should be heere: https://en.wikipedia.org/wiki/Azra#Discograp...
  • bursttplaylists
  • Roadie
  • 510 Views
  • 5 replies
  • 0 likes
  • Other
  • 510 Views
  • 5 replies
  • 0 likes

Solved!! Error in buying subscription

In December in Argentina was a promotion for the premium package for 3 months just $ 9 ( Argentina currency) , but I have already generated in my credit cardnormal subscription premium collection from February ($36). As I can make a claim for this er...

  • Newbie
  • In December in Argentina was a promotion for the premium package for 3 months just $ 9 ( Argentina currency) , but I have already generated in my credit cardnormal subscription premium collection fro...
  • kbrooksc
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 396 Views
  • 1 replies
  • 0 likes

disabling paypal auto debit but not cancelled subscription

I'm one of the loyal premium subscribers of spotify. I got curious with this scenario.I'm currently paying monthly using my paypal account and it is auto renew every month.what if let's say, I disabled the auto debit settings within my paypal account...

  • Newbie
  • I'm one of the loyal premium subscribers of spotify.   I got curious with this scenario. I'm currently paying monthly using my paypal account and it is auto renew every month. what if let's ...
  • kbrooksc
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Charged twice - Different days to same account!

I was charged twice, both January 14th and January 15th for same account number. I would like to be reimbursed immediately, and speak with someone about this to make sure something I did won't reoccur. Thank you.

  • Newbie
  • I was charged twice, both January 14th and January 15th for same account number. I would like to be reimbursed immediately, and speak with someone about this to make sure something I did won't reoccu...
  • kbrooksc
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Error in subscription

i subscribe with my Iphone in december with the 9.99€ promotion with one month free.- I cant see my account detail on my phone- I have been charged 12.99€ on january - My account on my laptop show a free accountWhat s wrong with my account ?ThxEmmanu...

  • Newbie
  • i subscribe with my Iphone in december with the 9.99€ promotion with one month free. - I cant see my account detail on my  phone - I have been charged 12.99€ on january  - My account on ...
  • kbrooksc
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 1 replies
  • 0 likes

I pay for Premium, but all I am getting is the Free version?

My next billing date is scheduled for 1/26...I've been paying for Premium for years, and now my account is downgraded to the free version...but I still have a payment scheduled. WTF Spotify.

  • Newbie
  • My next billing date is scheduled for 1/26...I've been paying for Premium for years, and now my account is downgraded to the free version...but I still have a payment scheduled. WTF Spotify.
  • kbrooksc
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Charged for no reason?

I was charged $5.40 for no reason. My account is free one still. I need help! :0

  • Casual Listener
  • I was charged $5.40 for no reason. My account is free one still. I need help! :0
  • user-removed
  • Not applicable
  • 396 Views
  • 5 replies
  • 0 likes
  • Account
  • 396 Views
  • 5 replies
  • 0 likes

Password problems!

Hey Spotify, here's the deal:So I decided to switch my Spotify account back to the one connected to my Facebook after using premium for a few months on a different email of mine. After doing this, I realized I had forgotten the password i used(and wa...

  • Newbie
  • Hey Spotify, here's the deal: So I decided to switch my Spotify account back to the one connected to my Facebook after using premium for a few months on a different email of mine. After doing this, ...
  • supertilapia
  • Newbie
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Subscription premiun different country

Hello, I'm trying to get the premiun subscription in Mexico, but my credit cards are from Spain, and it doent's let me get it... as the meessage saids that i have to change the country of residece (to spain and i cant) or just change the credit cards...

  • Visitor
  • Hello,   I'm trying to get the premiun subscription in Mexico, but my credit cards are from Spain, and it doent's let me get it... as the meessage saids that i have to change the country of re...
  • user-removed
  • Not applicable
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Loggin in to my account

I have a spotify premium account that I can't log into. I don't have access to the email address that it's tied to and I can't cancel or log in because I don't remeber the password.

  • Newbie
  • I have a spotify premium account that I can't log into. I don't have access to the email address that it's tied to and I can't cancel or log in because I don't remeber the password.
  • bursttplaylists
  • Roadie
  • 769 Views
  • 1 replies
  • 0 likes
  • Login
  • 769 Views
  • 1 replies
  • 0 likes

HELP PLEASE

I don't usualy post on forums like this, but this problem is honestly killing me. I am so frustrated I could pull my hair out and go into a crying fit. So a couple weeks ago, I heard a song on my "Discover Weekly" Playlist. AND I REMEMBER LOVING IT S...

  • Casual Listener
  • I don't usualy post on forums like this, but this problem is honestly killing me. I am so frustrated I could pull my hair out and go into a crying fit.   So a couple weeks ago, I heard a song ...
  • sugaaarkimberly
  • Casual Listener
  • 815 Views
  • 2 replies
  • 0 likes
  • artist
    country
    music
    Other
    Pop
  • 815 Views
  • 2 replies
  • 0 likes

Change mail adress ?

Hican anybody help me to change my email adress in my account, has been using my daughters spotify account for a year.....but it was stopped because she changed ethernet supplyer......so it suddently changed to Spotify freeNow i have paid for premium...

  • Newbie
  • Hi can anybody help me to change my email adress in my account, has been using my daughters spotify account for a year.....but it was stopped because she changed ethernet supplyer......so it suddent...
  • bursttplaylists
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • Account
  • 465 Views
  • 1 replies
  • 0 likes

GOOD DAY

HELLO, I AM HAVING TROUBLE LWITH THE APP SPOTIFY.THE PROBLEM IN WHICH I AM HAVING TROUBLE IS THAT I PAID FOUR TIMES ALREADY TO GET THE PREMIUM SPOTIFY SO THAT I CAN DOWNLOAD MUSIC AND PLAY IT WITHOUT INTERNET CONNECTION. NOW, EVERY TIME I TRY TO DOWN...

  • Newbie
  • HELLO, I AM HAVING TROUBLE LWITH THE APP SPOTIFY. THE PROBLEM IN WHICH I AM HAVING TROUBLE IS THAT I PAID FOUR TIMES ALREADY TO GET THE PREMIUM SPOTIFY SO THAT I CAN DOWNLOAD MUSIC AND PLAY IT WITHO...
  • MattSuda
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

I don't remember I used premium service of spotify, but I got charged.

Dear sir, I don't remember I used this service at all, but I got charged from May until Novermber.. I need to talk to your customer service, but I can't find phone number. Please advise. Thanks. // Jack

  • Newbie
  • Dear sir,   I don't remember I used this service at all, but I got charged from May until Novermber..   I need to talk to your customer service, but I can't find phone number.   ...
  • user-removed
  • Not applicable
  • 245 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 245 Views
  • 1 replies
  • 0 likes