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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9411 Views
  • 3 replies
  • 9 likes
  • Security
  • 9411 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485561 Views
  • 979 replies
  • 111 likes
  • Account
  • 485561 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211853 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211853 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121525 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121525 Views
  • 72 replies
  • 12 likes

Too old gift card

Hi, I've got an unused gift card that I've had for two years. Is there any way I could activate it so I can use it?

  • Newbie
  • Hi, I've got an unused gift card that I've had for two years. Is there any way I could activate it so I can use it?
  • user-removed
  • Not applicable
  • 218 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 218 Views
  • 3 replies
  • 0 likes

Can I use a Spotify gift card after I used it?

Hi, yesterday I bought a Spotify gift card of 30$ to change my subscription from free to premium and I just spend 0,99$ because of the promotion and I want to know if I can use my gift card again to pay Spotify when my subscription of premium ends......

  • Casual Listener
  • Hi, yesterday I bought a Spotify gift card of 30$ to change my subscription from free to premium and I just spend 0,99$ because of the promotion and I want to know if I can use my gift card again to ...
  • Teffy123
  • Casual Listener
  • 180 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Response from support?

How long does a response take from support email? I would like to be able to talk to someone. Is there a phone number? Is there a live chat?

  • Casual Listener
  • How long does a response take from support email?  I would like to be able to talk to someone.  Is there a phone number?  Is there a live chat?  
  • Albonello
  • Newbie
  • 4981 Views
  • 14 replies
  • 2 likes
  • 4981 Views
  • 14 replies
  • 2 likes

Premium

I upgraded to the premium-- no more ads and able to skip! However; I am still getting the ads and unable to skip! I would like this fixed because I am paying for it because when I did it online it was taken from my account at that very moment

  • Casual Listener
  • I upgraded to the premium-- no more ads and able to skip! However; I am still getting the ads and unable to skip! I would like this fixed because I am paying for it because when I did it online it wa...
  • antionitta
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

User Name not recognized on mobile phone

Brief description of the issue:I can't access Spotify on my new cell phone (Android). I was able to successfully log in on my computer though. Steps to reproduce the issue:First I attempted to log into my account on a new cell phone, but it said my u...

  • Regular
  • Brief description of the issue: I can't access Spotify on my new cell phone (Android). I was able to successfully log in on my computer though.   Steps to reproduce the issue: First I ...
  • outiff2002
  • Regular
  • 868 Views
  • 11 replies
  • 0 likes
  • Account
    Login
  • 868 Views
  • 11 replies
  • 0 likes

Spotify Premium Holiday Promo

Inheard that we can get a spotify premium only for 9 pesos. Its a promo until December 31. But I can't register for it. Can you help me?

  • Newbie
  • Inheard that we can get a spotify premium only for 9 pesos. Its a promo until December 31. But I can't register for it. Can you help me?
  • 328 Views
  • 0 replies
  • 0 likes
  • Premium
  • 328 Views
  • 0 replies
  • 0 likes

Over charged

I was under the impression that my spotify premium has been cancelled. I've tried canceling for two months and I'm still being charged.

  • Casual Listener
  • I was under the impression that my spotify premium has been cancelled. I've tried canceling for two months and I'm still being charged.
  • alerman2013
  • Casual Listener
  • 236 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Family Plan: Button Invite disappeared

Hi,I want to add a third person to my family account. However, on the admin page there does not exist the button "invite" anymore. I can only delete the second family member, adding more is not possible. Any support or workaround appreciated. My acco...

  • Casual Listener
  • Hi, I want to add a third person to my family account. However, on the admin page there does not exist the button "invite" anymore. I can only delete the second family member, adding more is not pos...
  • tonyb_gt4
  • Casual Listener
  • 464 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 464 Views
  • 4 replies
  • 0 likes

Is my account being hacked?

Hi. I found there are unknown devices using my spotify account. At the same time there are unknown playlists which are not created by myself. I suspect that my spotify account is hacked by someone or some errors occured? What should I do?

  • Newbie
  • Hi. I found there are unknown devices using my spotify account. At the same time there are unknown playlists which are not created by myself. I suspect that my spotify account is hacked by someone or...
  • user-removed
  • Not applicable
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

charged twice for student discount

I have been charged twice for something I am not benefiting from!!! I got charged 4.99 twice!!! Yet I go to my account and look at receipts and nothing is listed!! However I look at my bank statement and it clearly shows being charged twice!!!! To to...

  • Newbie
  • I have been charged twice for something I am not benefiting from!!! I got charged 4.99 twice!!! Yet I go to my account and look at receipts and nothing is listed!! However I look at my bank statement...
  • valzxb
  • Newbie
  • 360 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 360 Views
  • 2 replies
  • 0 likes

Cobrança indevida?

Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloquei o cartão de crédito pra fazer o upgrade de conta...

  • Newbie
  • Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloqu...
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 146 Views
  • 0 replies
  • 0 likes

Solved!! cannot log in

I can't log into my account and I reset my password twice but I still can't log in? Please help!

  • Casual Listener
  • I can't log into my account and I reset my password twice but I still can't log in? Please help!
  • Nico
  • Community Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 317 Views
  • 3 replies
  • 0 likes

My account did not change to premium and got double charged

I clicked in facebook's publicity to get 3 months for $9.00 MXN), And I got double charged my credit card, and I can't find how to activate premium, help!!

  • Newbie
  • I clicked in facebook's publicity to get 3 months for $9.00 MXN), And I got double charged my credit card, and I can't find how to activate premium, help!!
  • dposh1
  • Newbie
  • 246 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 246 Views
  • 4 replies
  • 0 likes

Class Action Lawsuit due to lack of support post sale.

Who else feels it's time to force Spotify to start acting like a grown up company and actually support its customers that it takes money from? It's been 2 months since I was charged for my intro premium see service. I have yet to get said service on ...

  • Casual Listener
  • Who else feels it's time to force Spotify to start acting like a grown up company and actually support its customers that it takes money from? It's been 2 months since I was charged for my intro prem...
  • Lajackash
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 405 Views
  • 2 replies
  • 0 likes

No me permite pagar con mi tarjeta

El problema es el siguiente: Al intentar pagar con mi tarjeta para obtener la oferta de spotify premium 3 meses por $9 pesos, me aparece este letrero.Espero que alguien me pueda ayudar con mi problema, gracias.

  • Newbie
  • El problema es el siguiente: Al intentar pagar con mi tarjeta para obtener la oferta de spotify premium 3 meses por $9 pesos, me aparece este letrero. Espero que alguien me pueda ayudar con mi probl...
  • agusl88
  • Newbie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Me cobraron doble y cancele mi cuenta.

Necesito ayuda para saber qué hacer en este caso, ya que cancelé hace dos días mi suscripción a Spotify cuando recién me cobraron (esperaría una reembolso), hoy me volvieron a cobrar, no es posible, no tengo otras cuentas en Spotify.

  • Visitor
  • Necesito ayuda para saber qué hacer en este caso, ya que cancelé hace dos días mi suscripción a Spotify cuando recién me cobraron (esperaría una reembolso), hoy me volvieron a cobrar, no es posible, ...
  • 200 Views
  • 0 replies
  • 0 likes
  • Free
    Subscription
  • 200 Views
  • 0 replies
  • 0 likes

Spotify Premium upgrade to Family Plan

Hi! I have a question. I recently just upgraded to Premium, took advantage of the PHP129.00 for my first three months. Just now, I upgraded to a Family Plan, and it says on my subscription details that I will be charged PHP129.00 on January 26, 2016....

  • Newbie
  • Hi! I have a question. I recently just upgraded to Premium, took advantage of the PHP129.00 for my first three months. Just now, I upgraded to a Family Plan, and it says on my subscription details th...
  • Rykin7600
  • Newbie
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Buy Premium account from mobile

Hello everyone I wanted to buy a premium account but from my smartphone I can not, I insert the card numbers but then tells me that I need to activate Javascript (already active in Chrome for Android). how can I do?

  • Newbie
  • Hello everyone I wanted to buy a premium account but from my smartphone I can not, I insert the card numbers but then tells me that I need to activate Javascript (already active in Chrome for Android...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 132 Views
  • 0 replies
  • 0 likes

New premium account

Hi there. Just signed up for premium on my iPhone 5s. Not activated yet. But my bank shows the payment. When will I get service? Ado, I'll be able to use on my MacBook Pro and mini iPad right? Merry Christmas,Rich

  • Casual Listener
  • Hi there. Just signed up for premium on my iPhone 5s. Not activated yet. But my bank shows the payment. When will I get service? Ado, I'll be able to use on my MacBook Pro and mini iPad right? Merry ...
  • Nico
  • Community Legend
  • 189 Views
  • 3 replies
  • 0 likes
  • Account
  • 189 Views
  • 3 replies
  • 0 likes

Can't set my device password!

Hello, i have a really strange problem. When I try to set my device password after i receive the e-mail: I get the error message saying "Das Kennwort konnte nicht festgelegt werden" which means "The password couldn't be set". I tried all types of pas...

  • Newbie
  • Hello,   i have a really strange problem. When I try to set my device password after i receive the e-mail: I get the error message saying "Das Kennwort konnte nicht festgelegt werden" which me...
  • 1170936931
  • Casual Listener
  • 3286 Views
  • 16 replies
  • 0 likes
  • Account
    Free
  • 3286 Views
  • 16 replies
  • 0 likes