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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9400 Views
  • 3 replies
  • 9 likes
  • Security
  • 9400 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485433 Views
  • 979 replies
  • 111 likes
  • Account
  • 485433 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211821 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211821 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121511 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121511 Views
  • 72 replies
  • 12 likes

"signed out everywhere" and STILL HAVING ILLEGAL ACCESS!

Per the instructions elsewhere in this thread, I used the sign out everywhere function. I've actually used it about three times, and changed my Facebook password three times. Someone still keeps taking control of my Spotify account and moving it to d...

  • Visitor
  • Per the instructions elsewhere in this thread, I used the sign out everywhere function. I've actually used it about three times, and changed my Facebook password three times. Someone still keeps taki...
  • 190 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 190 Views
  • 0 replies
  • 0 likes

Payment

I am being charge for the premium but do no have it !!!!Tried to cancel by going into Subcribtions but it just says UPGRADE in there but the money has been coming out for at least 3 months!!???

  • Newbie
  • I am being charge for the premium but do no have it !!!! Tried to cancel by going into Subcribtions but it just says UPGRADE in there but the money has been coming out for at least 3 months!!???
  • 192 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 0 replies
  • 0 likes

I am trying to delet an old spotify account

I had an old spotify account that was attached to my facebook account. MY facebook account wasthen deactivated for a few months. I opened a new spotify account in this time and now I would like to delete my old account so I can attach the new account...

  • Newbie
  • I had an old spotify account that was attached to my facebook account. MY facebook account wasthen deactivated for a few months.   I opened a new spotify account in this time and now I would l...
  • 316 Views
  • 0 replies
  • 0 likes
  • Account
  • 316 Views
  • 0 replies
  • 0 likes

Once again Shortly has charged my account twice in the same month. This is the second time this year

You charged my account on Dec. 12 and Dec. 20. I thought we got this resolved last time. I only have 1 account and my e-mail is gallegos96@gmail.com. User name is pmgallegos-8( this is what you suggested) Don't understand why you keep double dipping

  • Casual Listener
  • You charged my account on Dec. 12 and Dec. 20. I thought we got this resolved last time. I only have 1 account and my e-mail is gallegos96@gmail.com. User name is pmgallegos-8( this is what you sugge...
  • pmgallegos-8
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

My account doesn't exist and in the same time it exists

Hey! So my problem is, that when I want to log in it errors and says that the password or username is incorrect; so yeah I go to 'Forgot Password' , type in my username, and than it says that it doesn't exist, i type in my e-mail adress, it says the ...

  • Casual Listener
  • Hey! So my problem is, that when I want to log in it errors and says that the password or username is incorrect; so yeah I go to 'Forgot Password' , type in my username, and than it says that it does...
  • sean_devin
  • Newbie
  • 1135 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1135 Views
  • 3 replies
  • 0 likes

Can't pay .99 3months premium

I was going to try the .99 premium deal and was going to pay with paypal (and I have enough to pay it) and I press continue and it only redirects me back to the same page with the offer and nothing happens

  • Casual Listener
  • I was going to try the .99 premium deal and was going to pay with paypal (and I have enough to pay it) and I press continue and it only redirects me back to the same page with the offer and noth...
  • marianalmtz
  • Newbie
  • 326 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 326 Views
  • 4 replies
  • 0 likes

Ads

Still getting adverts however paying for premium

  • Newbie
  • Still getting adverts however paying for premium
  • Nico
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
  • 124 Views
  • 1 replies
  • 0 likes

I use my premium device Account on my multiroom

Hey Guys I have a Problem. I have a Family Account with 2 Users.In our Multiroom i can adapt one device Account. When im now in the car and listen music, my wife doesnt can listen music at home. Same issue, when im at home and we would like tolisten ...

  • Visitor
  • Hey Guys   I have a Problem. I have a Family Account with 2 Users. In our Multiroom i can adapt one device Account.   When im now in the car and listen music, my wife doesnt can listen...
  • 290 Views
  • 0 replies
  • 0 likes
  • Premium
  • 290 Views
  • 0 replies
  • 0 likes

Subscription price has been raised.

I am a Spotify Premium user and recently have noticed that my monthly subscription price has been changed to 12$ instead of the 5$ that it was before with my university student discount. Is the student discount no longer being offered or is this a pr...

  • Newbie
  • I am a Spotify Premium user and recently have noticed that my monthly subscription price has been changed to 12$ instead of the 5$ that it was before with my university student discount.  Is the...
  • kbrooksc
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Paid 3 times my .99 3 months subscription

Hi,When i was paying my 3 months trying for .99 I was charged 3 times since the spotify site showed there was an error with my credit card but actually i received a notification and an email from my bank I was charged the amount. Then I tried with pa...

  • Newbie
  • Hi, When i was paying my 3 months trying for .99 I was charged 3 times since the spotify site showed there was an error with my credit card but actually i received a notification and an email from...
  • OviiiOne
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Can't disconnect form Speaker with Connect

When I try to play a song on my phone it automatically says that the song is getting played on my friends speaker, and the message pops up every 2 seconds or so. It's not only impossible for me to remove my friends speaker from my Spotify Connect, bu...

  • Newbie
  • When I try to play a song on my phone it automatically says that the song is getting played on my friends speaker, and the message pops up every 2 seconds or so. It's not only impossible for me to re...
  • 581 Views
  • 0 replies
  • 4 likes
  • Account
    Login
    Other
    Security
  • 581 Views
  • 0 replies
  • 4 likes

Solved!! 0 99 premium pay problem

hello, i've paid the new offer 3 months 0.99 with my new account but there's a problem. on my account say free but i've paid 0.99 the premium how can i resolve this?

  • Casual Listener
  • hello, i've paid the new offer 3 months 0.99 with my new account but there's a problem. on my account say free but i've paid 0.99 the premium how can i resolve this?
  • Nico
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 381 Views
  • 3 replies
  • 0 likes

My service has not worked

I have been attempting to communicate with you for about six months. I have been unsuccessful in my attempt to find a way to talk to or write to a human. I took advantage of your .99 monthly 3month trial that automatically switches to monthly $9.99 ....

  • Newbie
  • I have been attempting to communicate with you for about six months. I have been unsuccessful in my attempt to find a way to talk to or write to a human. I took advantage of your .99 monthly 3month...
  • KatesHere
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Redeemed a gift card but still wanted 3 month 99cent promotion

Hi,I recently recieved a $13 (1 month) gift card, which I redeemed, but I still wanted to pay 99cents for the 3 month free Premium promotion. However, my reciept has only given me one month. Is there any way I can somehow recieve 4 months of Spotify?...

  • Newbie
  • Hi, I recently recieved a $13 (1 month) gift card, which I redeemed, but I still wanted to pay 99cents for the 3 month free Premium promotion. However, my reciept has only given me one month. Is the...
  • OviiiOne
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Premium for 0,99 euro

Hi everybody, I wanted to upgrade my Unlimited abo to a Premium 3 month for 0,99 euro but my account details state that it will cost me 9,99 next month. How do I get back to my unlimited abo? Greetz,Sara (netherlands)

  • Casual Listener
  • Hi everybody,   I wanted to upgrade my Unlimited abo to a Premium 3 month for 0,99 euro but my account details state that it will cost me 9,99 next month. How do I get back to my unlimited abo...
  • OviiiOne
  • Community Legend
  • 639 Views
  • 3 replies
  • 0 likes
  • Account
  • 639 Views
  • 3 replies
  • 0 likes

Can't change profile settings

Every time I try to change my profile settings. Spotify comes back with an error that states my email is already associated with another account. I do not own more than one Spotify account and there should only be one account for my email.

  • Casual Listener
  • Every time I try to change my profile settings. Spotify comes back with an error that states my email is already associated with another account. I do not own more than one Spotify account and there ...
  • hbarisdisli
  • Newbie
  • 1268 Views
  • 20 replies
  • 0 likes
  • 1268 Views
  • 20 replies
  • 0 likes

No notifications

Hello, Im using Spotify since a long time but since a couple of months I'm not getting notifications.But I need them to check updated subscriped playlists. I have updated the app 3-4 times an reinstalled it a coupleAll my notifications are enabled on...

  • Regular
  • Hello,   Im using Spotify since a long time but since a couple of months I'm not getting notifications. But I need them to check updated subscriped playlists. I have updated the app 3-4 ...
  • Dragonfall
  • Newbie
  • 990 Views
  • 11 replies
  • 0 likes
  • Account
    Free
    Other
  • 990 Views
  • 11 replies
  • 0 likes

Family Account - no invite option

Hi All, I just upgraded my premium account the family account (just the +1) for now. Having done this I don't see any opton for inviting family members to join my account? I've looked all over my account overview page but there is no option - does it...

  • Newbie
  • Hi All,   I just upgraded my premium account the family account (just the +1) for now. Having done this I don't see any opton for inviting family members to join my account?   I've ...
  • pasbris
  • Newbie
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes

Do not false advertise

Signed up for 3 months for .99 today to extend premium from a add that came on spotify , I purchased the .99 and then spotify put a charge on my account for 9.99 without authorization and not able to contact support to cancel the charge.....false add...

  • Casual Listener
  • Signed up for 3 months for .99 today to extend premium from a add that came on spotify , I purchased the .99 and then spotify put a charge on my account for 9.99 without authorization and not able to...
  • wdshepard69
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Need to restore my original account

Can someone from Spotify contact me about restoring my account, I have had to use a different e-mail address and become a new user to try to get help!

  • Newbie
  • Can someone from Spotify contact me about restoring my account, I have had to use a different e-mail address and become a new user to try to get help! 
  • 279 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 279 Views
  • 0 replies
  • 0 likes