Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9379 Views
  • 3 replies
  • 9 likes
  • Security
  • 9379 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485271 Views
  • 979 replies
  • 111 likes
  • Account
  • 485271 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211795 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211795 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121475 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121475 Views
  • 72 replies
  • 12 likes

Ramdomly adding songs to playlist

I am thinking of upgrading to premium but have a question.... I'm listening to a movie soundtrack, only a couple of songs in and Spotify starts playing "suggested songs"... does that go away when I upgrade? Can I then just play a certain soundtrack o...

  • Newbie
  • I am thinking of upgrading to premium but have a question.... I'm listening to a movie soundtrack, only a couple of songs in and Spotify starts playing "suggested songs"... does that go away when I u...
  • sebastiankreuz
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Problem paying w/ paypal

So my problem is that, when I try to pay via paypal, it redirects me n stuff, so I can log in, and everything works well, but when I click on "Agree and pay" in paypal, it just redirects me back to the spotify's purchase panel, and it's like it didn'...

  • Newbie
  • So my problem is that, when I try to pay via paypal, it redirects me n stuff, so I can log in, and everything works well, but when I click on "Agree and pay" in paypal, it just redirects me back to t...
  • KatesHere
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! I can't find the song which my friend can found on his Spotify

Me and my friend are using Spotify premium as well, but quite a lot songs which he can find it on his Spotify and I can't find it on mine, and when he try to share to me on Spotify, the app said the album is not avalible

  • Casual Listener
  • Me and my friend are using Spotify premium as well, but quite a lot songs which he can find it on his Spotify and I can't find it on mine, and when he try to share to me on Spotify, the app said the ...
  • KatesHere
  • Community Legend
  • 1599 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1599 Views
  • 3 replies
  • 0 likes

Please Delete my account!!!

Please Delete my account!

  • Visitor
  • Please Delete my account!
  • Pete
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

HELP ASAP

So I got Spotify premium for a month and it's free so it said if I don't cancel the subscription before the 10th which is tomorrow they were going to charge me 100 dollars but I also just purchased this morning a family plan. I didnt get a receipt in...

  • Newbie
  • So I got Spotify premium for a month and it's free so it said if I don't cancel the subscription before the 10th which is tomorrow they were going to charge me 100 dollars but I also just purchased t...
  • Pete
  • Roadie
  • 273 Views
  • 2 replies
  • 0 likes
  • Premium
  • 273 Views
  • 2 replies
  • 0 likes

facebook problem - please help!

i linked my spotify with an incorrect facebook account. after realizing this, i disconnected from the account, but now my spotify is still displaying the incorrect name! i have even tried connecting to a new facebook that is actually my own, and it s...

  • Newbie
  • i linked my spotify with an incorrect facebook account. after realizing this, i disconnected from the account, but now my spotify is still displaying the incorrect name! i have even tried connecting ...
  • Pete
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Log in- error 408

Hi,I registered my account when I lived in Belgium. I moved in Italy and now I'm living there but I don't manage to change the country in my account so I can't use my spotify.Could you please modify my country for me from Belgium to Italy ? Thanks

  • Casual Listener
  • Hi, I registered my account when I lived in Belgium. I moved in Italy and now I'm living there but I don't manage to change the country in my account so I can't use my spotify. Could you please mod...
  • 12158342421
  • Newbie
  • 665 Views
  • 3 replies
  • 0 likes
  • Login
  • 665 Views
  • 3 replies
  • 0 likes

No access to Spotify

My wife has an account but can't log in to it. We thought the password was wrong and reset it, but she doesn't get any email. It says that no account is registered on that e-mail which is weird since she does get e-mail with account suggestions etc f...

  • Newbie
  • My wife has an account but can't log in to it. We thought the password was wrong and reset it, but she doesn't get any email. It says that no account is registered on that e-mail which is weird since...
  • Pete
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • Login
  • 245 Views
  • 1 replies
  • 0 likes

Trying to subscribe to €0.99 premium 3-month offer but won't let me pay.

Hi, I'm trying to subcribe to the €0.99 premium offer but everytime I try to pay a message saying "you need to enable java script to continue with purchase flow" comes up. I already have this enabled but when I press continue it just redirects me to ...

  • Newbie
  • Hi,   I'm trying to subcribe to the €0.99 premium offer but everytime I try to pay a message saying   "you need to enable java script to continue with purchase flow"   comes up. ...
  • Irenika_199q
  • Newbie
  • 388 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 388 Views
  • 2 replies
  • 0 likes

I've canceled my subscription but i still need to pay?

Ive just canceld my sp account around 2 months ago and still there are money taken from my bankaccount. What is this? Please help me

  • Newbie
  • Ive just canceld my sp account around 2 months ago and still there are money taken from my bankaccount.   What is this? Please help me 
  • dwane_d
  • Newbie
  • 360 Views
  • 2 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 360 Views
  • 2 replies
  • 2 likes

Borrar Cuenta y suplantacion de identidad

esta mañana he decidido darme de alta en spotify y sorprendentemente, al iniciar el proceso, el sistema me dice que ya hay una cuenta con mi e-mail, le he dicho que se me ha olvidado el pwd y he podido entrar y me he dado cuenta de que alguien de mex...

  • Visitor
  • esta mañana he decidido darme de alta en spotify y sorprendentemente, al iniciar el proceso, el sistema me dice que ya hay una cuenta con mi e-mail, le he dicho que se me ha olvidado el pwd y he podi...
  • user-removed
  • Not applicable
  • 1247 Views
  • 4 replies
  • 0 likes
  • Account
  • 1247 Views
  • 4 replies
  • 0 likes

Uablle to change country

Hi, I cannot change my country in https://www.spotify.com/ie/payment/change/#__select When I attempt to do so, it just sits on the "Loading. Please wait..." screen. I have had the page open for a couple of hours and it will not change. Any suggetions...

Spot.PNG
  • Casual Listener
  • Hi,   I cannot change my country in https://www.spotify.com/ie/payment/change/#__select   When I attempt to do so, it just sits on the "Loading. Please wait..." screen. I have had ...
  • fontofontaine
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 211 Views
  • 2 replies
  • 0 likes

Spotify Premium Student Discount

I currently pay for spotify premium although I saw a deal where it is only $4.99 for students instead of the original $9.99. How do I change my subscription to the student one, because I currently am a student and would like to save some money. Thank...

  • Newbie
  • I currently pay for spotify premium although I saw a deal where it is only $4.99 for students instead of the original $9.99. How do I change my subscription to the student one, because I currently am...
  • user-removed
  • Not applicable
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Cannot get rid of Facebook and cannot delete my account

I have an old account I hoped to reopen again. The old account was connected to Facebook and I wanted to get rid of that. Here is what I tried: Searched to find a receipt to disconnect from Facebook. Found a receipt that involved changing the Device ...

  • Visitor
  • I have an old account I hoped to reopen again. The old account was connected to Facebook and I wanted to get rid of that. Here is what I tried:   Searched to find a receipt to disconnect from ...
  • MattSuda
  • Spotify Star
  • 354 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 354 Views
  • 3 replies
  • 0 likes

help with Premium

help! I have my spotify premium on my iphone. When i try to login with the same email on my computer, it says I'm using the free version. Can you please tell me what my problem is?

  • Visitor
  • help! I have my spotify premium on my iphone. When i try to login with the same email on my computer, it says I'm using the free version. Can you please tell me what my problem is?
  • user-removed
  • Not applicable
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

I purchased Spotify premium plan as a gift & the recipient never received the email. Can I resend?

I purchased a Spotify premium plan as a gift & the recipient never received the email. Can I resend the email?I know that the email was correct, but the recipient can't find it in her inbox or spam box.

  • Visitor
  • I purchased a Spotify premium plan as a gift & the recipient never received the email.  Can I resend the email? I know that the email was correct, but the recipient can't find it in her inb...
  • rebeccaraye
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Sharing spotify

I love using Spotify and recently got my gf into it and she loves it too. But we don't live together and I know you can only have one account on at a time, so when I'm relaxing at home and she puts it on it cuts mine off. I seen you do a family plan ...

  • Casual Listener
  • I love using Spotify and recently got my gf into it and she loves it too. But we don't live together and I know you can only have one account on at a time, so when I'm relaxing at home and she puts i...
  • Suppressorj
  • Casual Listener
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
    Unlimited
  • 273 Views
  • 1 replies
  • 0 likes

E-mail registered, but no confirmation?

I'm trying to log into spotify desktop with my e-mail, but it's telling me "The email adress you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email soon with details on how to confirm your account." I...

  • Newbie
  • I'm trying to log into spotify desktop with my e-mail, but it's telling me "The email adress you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email s...
  • MauriceMV
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 492 Views
  • 1 replies
  • 0 likes

Getting out the Subcription.

I WOULD like to UNSUBSCRIBE from anything about Spotify all together, and requesting a refund.

  • Newbie
  • I WOULD like to UNSUBSCRIBE from anything about Spotify all together, and requesting a refund.
  • monicaloli
  • Newbie
  • 209 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 209 Views
  • 2 replies
  • 0 likes

Credit card payment problem

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. My card is Visa. All clear. What is the solution ?

  • Visitor
  • Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.  My card is Visa. All clear. What is the solution...
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes