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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9360 Views
  • 3 replies
  • 9 likes
  • Security
  • 9360 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485012 Views
  • 979 replies
  • 111 likes
  • Account
  • 485012 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211763 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211763 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121444 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121444 Views
  • 72 replies
  • 12 likes

3 Months Trial for 0.99 not working

I try to buy the Premium offer for 3 months for 0.99. I want to buy it with PayPal but after i logged in with my email and want to pay it just redirects me to the last site again. I tired contacting Spotify on Twitter and their Customer Service but t...

  • Casual Listener
  • I try to buy the Premium offer for 3 months for 0.99. I want to buy it with PayPal but after i logged in with my email and want to pay it just redirects me to the last site again. I tired contacting ...
  • KatesHere
  • Community Legend
  • 1508 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 1508 Views
  • 7 replies
  • 0 likes

Spotify from Colombia

Hi, I want to upgrade my free account into premium. There seems to be a nice promotion "Obtén tres meses de Premium por tan solo $ 1.000,00 y luego $ 11.499,00 al mes." I have 2 options to pay:Method 1: by credit card. But my Dutch credit card isn't ...

  • Regular
  • Hi,   I want to upgrade my free account into premium. There seems to be a nice promotion "Obtén tres meses de Premium por tan solo $ 1.000,00 y luego $ 11.499,00 al mes."    I have...
  • mr1009
  • Regular
  • 1830 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1830 Views
  • 2 replies
  • 0 likes

Free trial subscription

Okay, so I got the free trial Premium , and I know it only last for 7-days. Will it automatically stop and go back to the free version with adds, or will I have to stay on Premium and I have to pay until I unsubscribe?

  • Newbie
  • Okay, so I got the free trial Premium , and I know it only last for 7-days. Will it automatically stop and go back to the free version with adds, or will I have to stay on Premium and I have to pay u...
  • Nico
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Being Charged too much for premium service

I'm suppose to be charged $9.99 plus tax each month but Spotify has been withdrawing $19.70 now for 2 months in a row. Why is this happening?

  • Casual Listener
  • I'm suppose to be charged $9.99 plus tax each month but Spotify has been withdrawing $19.70 now for 2 months in a row.  Why is this happening?  
  • Oreste
  • Composer
  • 198 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 198 Views
  • 1 replies
  • 0 likes

problema premium 3 meses por 9 pesos

Hola hace algunos días inicie la prueba de 3 meses por 9 pesos y todo muy bien pero el día de hoy cuando abro la aplicación me vuele a aparecer el mensaje de la promoción y me di cuenta que ya no la tengo, ni premium tengo así que volví a ingresar lo...

  • Newbie
  • Hola hace algunos días inicie la prueba de 3 meses por 9 pesos y todo muy bien pero el día de hoy cuando abro la aplicación me vuele a aparecer el mensaje de la promoción y me di cuenta que ya no la ...
  • Oreste
  • Composer
  • 1702 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1702 Views
  • 1 replies
  • 0 likes

cant get the Premium special offer

There is a offer for Premium given during the past days, were you can get 3 Months Premium for 9.99€, but for some reason can i not afford this offer, while all my friends can get it. Would be great if someone can give me advices.

  • Casual Listener
  • There is a offer for Premium given during the past days, were you can get 3 Months Premium for 9.99€, but for some reason can i not afford this offer, while all my friends can get it. Would be great ...
  • hamborino
  • Casual Listener
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium
  • 209 Views
  • 1 replies
  • 0 likes

Unable using my Premium account while abroad

I am a frequent traveler and barely go back to the country where I have obtained my Spotify account. At this moment in time I’m abroad and installed Spotify on a new mobile device and unfortunately it doesn't allow me to use my owned Premium account ...

  • Casual Listener
  •   I am a frequent traveler and barely go back to the country where I have obtained my Spotify account. At this moment in time I’m abroad and installed Spotify on a new mobile device and unfortu...
  • showan71
  • Casual Listener
  • 296 Views
  • 2 replies
  • 1 likes
  • Premium
  • 296 Views
  • 2 replies
  • 1 likes

How do I buy 3 premium subscriptions for my nephews

I consider myselfy pretty good when navigating sites, but I can't figure out how to buy a premium subscription for someone other than myself. How do I buy 3 individual premium subscriptions for my 3 nephews ?

  • Newbie
  • I consider myselfy pretty good when navigating sites, but I can't figure out how to buy a premium subscription for someone other than myself. How do I buy 3 individual premium subscriptions for my 3 ...
  • sebastiankreuz
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 254 Views
  • 1 replies
  • 0 likes

changing to a student account

I just found out the Spotify has a student discount rate, I was going to disable my account and re-open a new one with my student e-mail so that I could get the rate. Does anyone know if there is a way I can get my music and playlists onto a new acco...

  • Newbie
  • I just found out the Spotify has a student discount rate, I was going to disable my account and re-open a new one with my student e-mail so that I could get the rate. Does anyone know if there is a w...
  • sebastiankreuz
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Help

yesterday I chose the section three months of Premium for $0.99. So I accepted that I want use this section and willong to pay $0.99 for trial . But why it charged 14,99$ from my bank account ? It's make me feel very confusing, just one thing importa...

  • Casual Listener
  • yesterday I chose the section three months of Premium for $0.99. So I accepted that I want use this section and willong to pay $0.99 for trial . But why it charged 14,99$ from my bank account ? It's ...
  • KatesHere
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Reset password issue

Hi, I'm trying to reset the password in to my other account but didn't receive any email with the link after several attempts. Thanks

  • Visitor
  • Hi, I'm trying to reset the password in to my other account but didn't receive any email with the link after several attempts.      Thanks
  • sebastiankreuz
  • Spotify Legend
  • 201 Views
  • 3 replies
  • 0 likes
  • Account
  • 201 Views
  • 3 replies
  • 0 likes

Need to cancel premium, HELP!

I accidently clicked on upgrade to premium, but when i went to my subscription page to cancel it, i couldnt find the "Manage Your Subscription" button on it. I have no problem listening with ads, but i do not have the ability at the time to pay for t...

  • Casual Listener
  • I accidently clicked on upgrade to premium, but when i went to my subscription page to cancel it, i couldnt find the "Manage Your Subscription" button on it. I have no problem listening with ads, but...
  • sebastiankreuz
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Premium
  • 249 Views
  • 1 replies
  • 0 likes

Facebook Account Problem

I've had a Spotify account that was created with Facebook for ages and I just made another Spotify account which wasn't connected to Facebook. I tried connecting the new account to my Facebook account and then disconnected Facebook from this account....

  • Newbie
  • I've had a Spotify account that was created with Facebook for ages and I just made another Spotify account which wasn't connected to Facebook. I tried connecting the new account to my Facebook accoun...
  • KatesHere
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Cancel subscription

I cancelled my subscription but payment still came out today. Please refund amount.

  • Newbie
  • I cancelled my subscription but payment still came out today. Please refund amount.
  • sebastiankreuz
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

I did my payment and i dont have my upgrade

hi yesterday i did my payment twice and i actually have two charges in mi credit card. Still today my acount is not premium yet. Please I need somebody help me.

  • Newbie
  • hi yesterday i did my payment twice and i actually have two charges in mi credit card. Still today my acount is not premium yet. Please I need somebody help me.
  • jardez
  • Newbie
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

.99 for 3 months

Have just seen the deal for 99p for 3 months on premium. Was just wondering if the loyal spotify customers who have been paying for premium long term will only pay .99 for the next 3 months as well?

  • Newbie
  • Have just seen the deal for 99p for 3 months on premium. Was just wondering if the loyal spotify customers who have been paying for premium long term will only pay .99 for the next 3 months as well?
  • sebastiankreuz
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 242 Views
  • 1 replies
  • 1 likes

My account doesnt work at all...

Hi, When i made my spotify account i linked it to my facebook, but now theres something going on with the email adress that i used to make my facebook account. I changed the email adress on my facebook account but now i cant log into my spotify accou...

  • Visitor
  • Hi,   When i made my spotify account i linked it to my facebook, but now theres something going on with the email adress that i used to make my facebook account. I changed the email adress on ...
  • sebastiankreuz
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 196 Views
  • 1 replies
  • 0 likes

Charged Twice!

I was charged twice, i never recieved an automated message, i am also still on free. Please help

  • Casual Listener
  • I was charged twice, i never recieved an automated message, i am also still on free. Please help
  • sebastiankreuz
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Payment issue - Paypal

I have been paying for a Spotify Unlimited for a few years now (£4.99 a month). I recently had an issue with my bank account that led to my card being cancelled. This happened a few days before my Spotify payment was due to be taken from my account. ...

  • Casual Listener
  • I have been paying for a Spotify Unlimited for a few years now (£4.99 a month). I recently had an issue with my bank account that led to my card being cancelled. This happened a few days before my Sp...
  • sebastiankreuz
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 254 Views
  • 1 replies
  • 0 likes