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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9329 Views
  • 3 replies
  • 9 likes
  • Security
  • 9329 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484781 Views
  • 979 replies
  • 111 likes
  • Account
  • 484781 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211673 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211673 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121375 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121375 Views
  • 72 replies
  • 12 likes

Premium to family upgrade

Hi all, Unfortunately, I'm unable to upgrade my premium account to a family account. On the support page I read that it is possible, and the additional costs will be written off on the next payment. If I go to the family page, I'm only able to choose...

  • Regular
  • Hi all,   Unfortunately, I'm unable to upgrade my premium account to a family account. On the support page I read that it is possible, and the additional costs will be written of...
  • 1115366690
  • Newbie
  • 5155 Views
  • 18 replies
  • 0 likes
  • 5155 Views
  • 18 replies
  • 0 likes

Unsubscribing

I have the premium subscription, but I want to unsubscribe. When I try to follow the instructions to do so and go to the subscription page, it shows that I'm on a free subscription, there's no other options on the page, and I'm still getting charged ...

  • Newbie
  • I have the premium subscription, but I want to unsubscribe. When I try to follow the instructions to do so and go to the subscription page, it shows that I'm on a free subscription, there's no other ...
  • MattSuda
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 348 Views
  • 3 replies
  • 0 likes

Old email - Password Issue

I really need some help. I just made this account as I have a problem with my other one. I registered it with an old email that is not in use anymore and that I have in fact deleted. Like an idiot, I did not change the registered email on Spotify and...

  • Newbie
  • I really need some help.    I just made this account as I have a problem with my other one.    I registered it with an old email that is not in use anymore and that I have in ...
  • Pete
  • Roadie
  • 307 Views
  • 2 replies
  • 0 likes
  • Free
    Other
    Security
  • 307 Views
  • 2 replies
  • 0 likes

can't unsuscribe

hi everyone, I registred my visa card into a spotify account but I can't remenber what is my account. I would like to stop my premium account on this account please help.

  • Newbie
  • hi everyone, I registred my visa card into a spotify account but I can't remenber what is my account. I would like to stop my premium account on this account please help.
  • Goodman
  • Spotify Legend
  • 543 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 543 Views
  • 7 replies
  • 0 likes

I was charge $0.99 3 times without getting premium

Hello there,I have an issue with your subscription service.I availed of the $0.99 for 3 months premium service for my account, it was successful, then I tried for another 3 of my other spotify accounts with the same debit card I used but I did not ge...

  • Casual Listener
  • Hello there, I have an issue with your subscription service. I availed of the $0.99 for 3 months premium service for my account, it was successful, then I tried for another 3 of my other spotify ...
  • abbyra041491
  • Casual Listener
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 3 months for 0,99 euro's not working?

Hello, I just purchased myself a Spotify subscription because I saw this ad on the official Spotify site that said: 3 months now for 0,99 (after that 9,99 euros). I payed using paypal and it charged me 9,99. I thought this was for the month after tho...

  • Newbie
  • Hello,   I just purchased myself a Spotify subscription because I saw this ad on the official Spotify site that said: 3 months now for 0,99 (after that 9,99 euros).  I payed using paypal...
  • alvaromedina
  • Newbie
  • 525 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 525 Views
  • 1 replies
  • 0 likes

Song lists

I have a list of songs on my spotify song list, however spotify plays the same songs over and over and some songs they never play. Why is that?

  • Casual Listener
  • I have a list of songs on my spotify song list, however spotify plays the same songs over and over and some songs they never play. Why is that?
  • vddavis01
  • Casual Listener
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Spotify needs to contact me NOW!

If you have time to update your stupid ass app, then why are you not emailing me? Like, I don't get it. I sent you out a message on the ninth of this month and today is the 13th. You need to find a better and reliable way of contacting your customers...

  • Music Fan
  • If you have time to update your stupid ass app, then why are you not emailing me? Like, I don't get it. I sent you out a message on the ninth of this month and today is the 13th. You need to find a b...
  • 1114336922
  • Regular
  • 635 Views
  • 6 replies
  • 2 likes
  • Account
    Subscription
  • 635 Views
  • 6 replies
  • 2 likes

Paid for premium student discount but still on free

Money has been taken from my card for Spotify premium with the student discount, but I am not receiving the premium services! I paid 2 days ago

  • Casual Listener
  • Money has been taken from my card for Spotify premium with the student discount, but I am not receiving the premium services! I paid 2 days ago
  • Ruffinb
  • Casual Listener
  • 328 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 328 Views
  • 3 replies
  • 0 likes

add people to family account

i want to add my children to my aaacount but i only have two available in a family accnout, which should be 4

  • Newbie
  • i want to add my children to my aaacount but i only have two available in a family accnout, which should be 4  
  • pcoventry76
  • Roadie
  • 261 Views
  • 2 replies
  • 0 likes
  • Account
  • 261 Views
  • 2 replies
  • 0 likes

please help me transfer playlists and followers to new and not linked to facebook account

Hi there, So after wanting to tear my hair out trying to unlink my facebook from my spotify account as i deactivated my facebook, everytime i logged into spotify my fb would re-activate!! So after many trys i made a new spotify account and i had to m...

  • Casual Listener
  • Hi there,   So after wanting to tear my hair out trying to unlink my facebook from my spotify account as i deactivated my facebook, everytime i logged into spotify my fb would re-activate!! So...
  • ashleygcole
  • Casual Listener
  • 1677 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 1677 Views
  • 2 replies
  • 0 likes

30 days of premium free

I have had a 7 day free trial using premium. During this time I received an email saying I can continue using it for another 30 days free. When I click on this button it takes me to the '99 cents a month for 3 months' deal. Am I missing something?

  • Casual Listener
  • I have had a 7 day free trial using premium. During this time I received an email saying I can continue using it for another 30 days free. When I click on this button it takes me to the '99 cents a m...
  • Natd1-au
  • Casual Listener
  • 868 Views
  • 4 replies
  • 0 likes
  • Free
  • 868 Views
  • 4 replies
  • 0 likes

Not my e-mail connected to my account.

I've recently checked my account information, and the e-mail there is not mine. I can't remember my password, I don't know how long it's been like this, for all I know the password was changed and that's why I couldn't "remember" it and I started usi...

  • Newbie
  • I've recently checked my account information, and the e-mail there is not mine. I can't remember my password, I don't know how long it's been like this, for all I know the password was changed and th...
  • Oreste
  • Composer
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
  • 240 Views
  • 1 replies
  • 0 likes

Log in

Can't log in please help I had to use this log in just to put a message on here. I haven't got access to my old email so can't get re set password link

  • Visitor
  • Can't log in please help I had to use this log in just to put a message on here. I haven't got access to my old email so can't get re set password link
  • Oreste
  • Composer
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

2 charges this month in my account bank (unlimited + premium)

Good afternoon, I'm an unlimited Spotify user and I received 2 charges this month in my bank account (4,99 € per charge). One charge for being unlimited user and another one for premium user (this is false!). Please contact me for further details, I'...

  • Casual Listener
  •   Good afternoon,    I'm an unlimited Spotify user and I received 2 charges this month in my bank account (4,99 € per charge). One charge for being unlimited user and another one fo...
  • Oreste
  • Composer
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

2 cobros indebidos

Buenos díasQuiero reportar que se me están haciendo cobros indebidos, en una suscripción premium que ya está cancelada, pido una solución a esto por favor.Gracias, saludos.

  • Newbie
  • Buenos días Quiero reportar que se me están haciendo cobros indebidos, en una suscripción premium que ya está cancelada, pido una solución a esto por favor. Gracias, saludos.
  • Oreste
  • Composer
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

3 month premium subscription for .99 cents ???

Hi Spotify, I recently signed up ( a couple weeks ago) and today I saw an ad for 3 month premium subscription for only .99cents ???? Im frusterated that I am only getting one month free when I could be getting 3 months for a dollar.. Can you please h...

  • Newbie
  • Hi Spotify, I recently signed up ( a couple weeks ago) and today I saw an ad for 3 month premium subscription for only .99cents ????  Im frusterated that I am only getting one month free when I...
  • Jon_UK
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Using account WITHOUT old facebook authorization

I do not use Facebook anymore. I originally signed up for Spotify though Facebook, a few years ago.I still want to use the same email address though. I want to keep FB disabled. I logged in to check and see if there was a social media disconnect opti...

  • Newbie
  • I do not use Facebook anymore. I originally signed up for Spotify though Facebook, a few years ago. I still want to use the same email address though. I want to keep FB disabled.   I logged i...
  • Oreste
  • Composer
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 496 Views
  • 1 replies
  • 0 likes

Doble cobro de premium

Un día de 03/12/2015 se Pagado con uña de mis Tarjetas de crédito la oferta de 3 meses de la prima de spotify por 0,99 € y me salio ONU Mensaje de Que No Podia Disfrutar de la oferta Por Que ya habia disfrutado de prima con la ESA Cuenta y sin Acepte...

  • Newbie
  • Un día de 03/12/2015 se Pagado con uña de mis Tarjetas de crédito la oferta de 3 meses de la prima de spotify por 0,99 € y me salio ONU Mensaje de Que No Podia Disfrutar de la oferta Por Que ya habia...
  • Oreste
  • Composer
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes

I have a premium account but suddenly can only access the free service?

This afternoon spotify suddenly started playing adverts! Went to my account settings it says I have a free account. Have tried logging out and logging in again. Uninstalled app and reinstalled. Neither worked. Went online and it says that I have a pr...

  • Casual Listener
  • This afternoon spotify suddenly started playing adverts! Went to my account settings it says I have a free account. Have tried logging out and logging in again. Uninstalled app and reinstalled. Neith...
  • cmiller219
  • Newbie
  • 1215 Views
  • 15 replies
  • 5 likes
  • 1215 Views
  • 15 replies
  • 5 likes