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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9294 Views
  • 3 replies
  • 9 likes
  • Security
  • 9294 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484331 Views
  • 979 replies
  • 111 likes
  • Account
  • 484331 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211581 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211581 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121260 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121260 Views
  • 72 replies
  • 12 likes

After 3 months for 99 cents-> Student Premium

Hello, Im a student and want to try out the Premium for 3 Months. My question is: can I switch to student Premium after the 3 months or do I have to pick the normal Premium for 9,99 Euro.

  • Casual Listener
  • Hello,    Im a student and want to try out the Premium for 3 Months.  My question is: can I switch to student Premium after the 3 months or do I have to pick the normal Premium for ...
  • KatesHere
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 380 Views
  • 1 replies
  • 0 likes

I've been charged TWICE.

Last month my account stopped to be PREMIUM, and just changed to FREE. Well, it wasn't charged, I didnt care about ir, and used the FREE Spotify, with Adds and so on. But this month, December, it came back to PREMIUM and they charged me twice. I woul...

  • Casual Listener
  • Last month my account stopped to be PREMIUM, and just changed to FREE.   Well, it wasn't charged, I didnt care about ir, and used the FREE Spotify, with Adds and so on.   But this month...
  • csjr82
  • Casual Listener
  • 189 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Why am I not eligible for 3 months at $0.99 each?

I recently had to swtich my debit card for a new one and forgot to update the payment information for my Spotify account. When I went to go and do this finally I saw an advertisement that said 3 months of spotify premium for $0.99/ea month. I thought...

  • Casual Listener
  • I recently had to swtich my debit card for a new one and forgot to update the payment information for my Spotify account. When I went to go and do this finally I saw an advertisement that said 3 mont...
  • KatesHere
  • Community Legend
  • 8457 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 8457 Views
  • 4 replies
  • 1 likes

Couldn't add you to the Family plan as your account needs to be based in the same country

I sent a Family plan invite to my wife's email address. After resting her password (perhaps she's not the one who made the account?) she tried to accept the invite by entering the token. She was told: We couldn't add you to the Family plan as your ac...

  • Regular
  • I sent a Family plan invite to my wife's email address. After resting her password (perhaps she's not the one who made the account?) she tried to accept the invite by entering the token. She was told...
  • 1187677839
  • Casual Listener
  • 1038 Views
  • 2 replies
  • 0 likes
  • Account
  • 1038 Views
  • 2 replies
  • 0 likes

changing my country

hello! i would like to change the country on my spotify account but the only option is singapore can you help me out thanks

  • Casual Listener
  • hello!   i would like to change the country on my spotify account but the only option is singapore can you help me out   thanks
  • Ox1
  • Roadie
  • 292 Views
  • 3 replies
  • 0 likes
  • Account
  • 292 Views
  • 3 replies
  • 0 likes

Spotify will not let me pay for premium

Hi,I have just attempted to pay for Premium using the offer that is currently running, 99p fr 3 months. But whilst I try to choose a payment method, the process seems to stop. For example, when I picking the card option, there is a loading icon and d...

  • Newbie
  • Hi, I have just attempted to pay for Premium using the offer that is currently running, 99p fr 3 months.   But whilst I try to choose a payment method, the process seems to stop. For exampl...
  • dre4real
  • Newbie
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 366 Views
  • 1 replies
  • 0 likes

Cannot log into account – living in a diff country, forgotten password, email no longer active

Hi I am having trouble logging into Spotify, my account name is hellochrismiss. I logged in using my Facebook account when I lived in Australia. I cannot remember my password, the email associated with my account is no longer active so I cannot view ...

  • Casual Listener
  • Hi I am having trouble logging into Spotify, my account name is hellochrismiss. I logged in using my Facebook account when I lived in Australia. I cannot remember my password, the email associated wi...
  • hellochrismiss
  • Casual Listener
  • 656 Views
  • 2 replies
  • 0 likes
  • Login
  • 656 Views
  • 2 replies
  • 0 likes

Got downgraded to free (rogers subscription)

Hi, my premium spotify account got downgraded as i was listening to music today. Ive got spotify for free for 2 years with my Rogers cellphone plan. Its weird cause my girlfriend, who also have a premium account from my cellphone plan, have not been ...

  • Newbie
  • Hi, my premium spotify account got downgraded as i was listening to music today. Ive got spotify for free for 2 years with my Rogers cellphone plan. Its weird cause my girlfriend, who also have a pre...
  • gnovella16
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 257 Views
  • 1 replies
  • 0 likes

logging with Facebook

I have a problem with the option "log in with facebook" i have a premium account, i log in with an account of facebook (n 1) , I logged out and tried to log in with an another facebook account (n 2), but still appears in the profile picture, the phot...

  • Newbie
  • I have a problem with the option "log in with facebook"   i have a premium account, i log in with an account of facebook (n 1) , I logged out and tried to log in with an another facebook accou...
  • gnovella16
  • Roadie
  • 536 Views
  • 3 replies
  • 0 likes
  • Account
  • 536 Views
  • 3 replies
  • 0 likes

Account

Good afternoon My account is showing messages and advertisements, but my mind itself is premium. They can help to remove them. Thanks

  • Newbie
  • Good afternoon   My account is showing messages and advertisements, but my mind itself is premium.   They can help to remove them.   Thanks
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! i forot my pass word i do what

i forot my pass word i do what

  • Casual Listener
  • i forot my pass word i do what
  • MattSuda
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

billing

I am a college student and used to pay 4.99 every month for spotify. Now its been charging 9.99. How do I get this fixed?

  • Newbie
  • I am a college student and used to pay 4.99 every month for spotify. Now its been charging 9.99. How do I get this fixed?
  • KatesHere
  • Community Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • Account
  • 580 Views
  • 1 replies
  • 0 likes

I got charged twice

Hello Spotify my username is newman1010 and I was signing up for the student 50% off and I did it twice on mistake. Is there anyway I could get my 5.00 dollars back? Thanks

  • Casual Listener
  • Hello Spotify my username is newman1010 and I was signing up for the student 50% off and I did it twice on mistake. Is there anyway I could get my 5.00 dollars back? Thanks
  • Newman1010
  • Casual Listener
  • 249 Views
  • 1 replies
  • 0 likes
  • Other
  • 249 Views
  • 1 replies
  • 0 likes

What is this? Scam?

HelloMy Spotify told me that there's a payment problem and redirected me to a page where I'm supposed to put in my creditcard information. I've been using Paypal all this time and on Paypal everything looks good. The subscription is active and my car...

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  • Casual Listener
  • Hello My Spotify told me that there's a payment problem and redirected me to a page where I'm supposed to put in my creditcard information. I've been using Paypal all this time and on Paypal everyth...
  • Sickan1979
  • Casual Listener
  • 1912 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 1912 Views
  • 4 replies
  • 0 likes

E-CARD Not Available

Hi, i'm having a problem when i try to access the site to purchase E-Cards If i go to the correct site for my country, it says.."Spotify Gift Cards are currently not available in your country." But that's not true because i already bought them previo...

  • Casual Listener
  • Hi, i'm having a problem when i try to access the site to purchase E-Cards   If i go to the correct site for my country, it says.."Spotify Gift Cards are currently not available in your countr...
  • gnovella16
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Charged through phone company but not got a Spotify subscription

I have a Vodafone pay monthly account which started 18 months a go.. When I first opened this subscription I got 6 months free Spotify which I cancelled after the free 6 months were complete. Since then I have been charged £10 extra to my Vodafone bi...

  • Newbie
  •  I have a Vodafone pay monthly account which started 18 months a go.. When I first opened this subscription I got 6 months free Spotify which I cancelled after the free 6 months were complete. S...
  • gnovella16
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Changing card used for subscription

My account is currently subscribed with a canceled card, and I know my subscription will be canceled in a few days. I have the student discount so I don't know if it will let me keep it if I try to resubscribe with another card. Help?

  • Casual Listener
  • My account is currently subscribed with a canceled card, and I know my subscription will be canceled in a few days. I have the student discount so I don't know if it will let me keep it if I try to r...
  • gnovella16
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Endless Spotify Loop?

I can't seem to get spotify premium, every time I try paying with paypal it redirects me to the previous page asking me which payment method I'm using. I've tried on both chrome and firefox.

  • Newbie
  • I can't seem to get spotify premium, every time I try paying with paypal it redirects me to the previous page asking me which payment method I'm using. I've tried on both chrome and firefox.
  • gnovella16
  • Roadie
  • 1095 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1095 Views
  • 1 replies
  • 0 likes

password link expire

I cannot change/reset my password.Everytime I'll click the submit button,link expire always shows up. I mean. It only takes 20seconds for me to change but it doesnt continue.

  • Newbie
  • I cannot change/reset my password. Everytime I'll click the submit button,link expire always shows up. I mean. It only takes 20seconds for me to change but it doesnt continue.
  • gnovella16
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Other
  • 217 Views
  • 1 replies
  • 0 likes

paid for premium and not getting srrvices

I paid 9.99 for the premium and am not receiving the services

  • Newbie
  • I paid 9.99 for the premium and am not receiving the services
  • gnovella16
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 222 Views
  • 1 replies
  • 0 likes