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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9332 Views
  • 3 replies
  • 9 likes
  • Security
  • 9332 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484801 Views
  • 979 replies
  • 111 likes
  • Account
  • 484801 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211686 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211686 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121378 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121378 Views
  • 72 replies
  • 12 likes

Superuser Contribution Data turned off but Spotify still working

PlanPremium DeviceiPhone 8 Operating SystemIt is up to date IOS 14 My Question or Issuemy data is turned off in settings for Spotify however Spotify continues to use data even though it is turned off. I’ve seen and read the past community post where ...

  • Newbie
  • Plan Premium   Device iPhone 8   Operating System It is up to date IOS 14   My Question or Issue my data is turned off in settings for Spotify however Spotify continues to u...
  • Ver
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • Premium
  • 419 Views
  • 1 replies
  • 0 likes

Cannot change profile information on account that started from Facebook

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Username at the moment is a string of numbers, and after looking through the internet for answ...

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   My U...
  • user-removed
  • Not applicable
  • 507 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 507 Views
  • 2 replies
  • 0 likes

Superuser Contribution random people logging in

for the past few days i have gotten messages from spotify about someone from the united states logging into my account, I changed my password, revoked accesses and signed out everywhere, a few minutes later, the message pops back out again saying tha...

  • Casual Listener
  • for the past few days i have gotten messages from spotify about someone from the united states logging into my account, I changed my password, revoked accesses and signed out everywhere, a few minute...
  • Alex
  • Spotify Legend
  • 525 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 525 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to Login or Reset Password.

PlanPremiumCountryAustraliaDeviceiPhone XSOperating SystemWindows 10 My Question or IssueMy main account is unable to Login or Reset Password? Any reason why this is?

  • Casual Listener
  • Plan Premium Country Australia Device iPhone XS Operating System Windows 10   My Question or Issue My main account is unable to Login or Reset Password? Any reason why this is?  ...
  • Alex
  • Spotify Legend
  • 881 Views
  • 4 replies
  • 0 likes
  • Account
  • 881 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Random music plays on web player

Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".

  • Casual Listener
  • Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".  
  • Ivan
  • Spotify Legend
  • 3153 Views
  • 1 replies
  • 0 likes
  • music
  • 3153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa Spotify Skill & Devices Available

PlanPremiumCountryRomania My Question or IssueYesterday I had a few connectivity issues with Alexa and I tried to disable and re-enable the skill but I can no longer re-enable due to 'geographical restrictions' although it's available in my country. ...

  • Casual Listener
  • Plan Premium Country Romania   My Question or Issue Yesterday I had a few connectivity issues with Alexa and I tried to disable and re-enable the skill but I can no longer re-enable due to...
  • DarrenReynolds
  • Music Fan
  • 951 Views
  • 2 replies
  • 0 likes
  • Other
  • 951 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log out when switching between accounts

PlanPremiumCountryNZDeviceSamsung Galaxy Tab S2Operating SystemAndroid 7.0 My Question or IssueI have the family premium account and when I log out of my account and open with one of my family members, and decide I want to log out of their account, u...

  • Newbie
  • Plan Premium Country NZ Device Samsung  Galaxy Tab S2 Operating System Android 7.0   My Question or Issue I have the family premium account and when I log out of my account and op...
  • Eni
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • Premium
  • 401 Views
  • 1 replies
  • 0 likes

American in Taiwan and can't use spotify.

Ok so I recently moved to Taiwan from the US. The first few weeks my US account worked fine but last week it stopped and said wrong country. So I then made a Taiwanese account which stopped working after a week and asks me to go to premium. I then tr...

  • Casual Listener
  • Ok so I recently moved to Taiwan from the US. The first few weeks my US account worked fine but last week it stopped and said wrong country. So I then made a Taiwanese account which stopped working a...
  • alankemsley
  • Visitor
  • 2816 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2816 Views
  • 3 replies
  • 0 likes

Superuser Contribution In Guyane see Spotify is currently not available in your country.

Plan PremiumCountry France (French Guiana department) Device Web AppOperating System Linux My Question or IssueI'm in the French department of Guyane (aka French Guiana). I'm in France, the Euro is the local currency. Let me quote Wikipedia "French G...

  • Casual Listener
  • Plan Premium Country France (French Guiana department)   Device Web App Operating System Linux   My Question or Issue I'm in the French department of Guyane (aka French Guiana). I'...
  • kourou
  • Casual Listener
  • 1378 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 1378 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unknown Device Log In

Spoiler (Highlight to read) An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out from all the devices but it did...

  • Visitor
  •   An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out ...
  • Mihail
  • Spotify Legend
  • 695 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 695 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I change the country of region?

hello, I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playlist' recommendations. But since I changed the payment card, I star...

  • Casual Listener
  • hello,    I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playl...
  • Jeremy
  • Spotify Legend
  • 2798 Views
  • 4 replies
  • 0 likes
  • Account
  • 2798 Views
  • 4 replies
  • 0 likes

Superuser Contribution [All Platforms] My Local Files records and stores my Google Assistant searches.

Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy. How do i remove this spying action from my account and delete those "voice searches"/ ...

  • Visitor
  • Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy.  How do i remove this spying a...
  • Elena
  • Moderator
  • 1172 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 1172 Views
  • 1 replies
  • 0 likes

My account is hacked

When someone hacked my account he changed my email, password and bought subscription. How do I get back access to my account and my money *community rock star edit - removed personal info*

  • Visitor
  • When someone hacked my account he changed my email, password and bought subscription. How do I get back access to my account and my money   *community rock star edit - removed personal info*
  • Billy-J
  • Spotify Star
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security breach in Spotify premium accounts

Last tuesday, for the second time in 1 year i believe, someone hacked into my spotify premium account and changed the email adress. For the second time, Spotify suggested this was a problem of mine (security issues). I have many accounts in different...

  • Newbie
  •   Last tuesday, for the second time in 1 year i believe, someone hacked into my spotify premium account and changed the email adress. For the second time, Spotify suggested this was a problem o...
  • Pauldonnachie
  • Casual Listener
  • 12996 Views
  • 22 replies
  • 6 likes
  • Security
  • 12996 Views
  • 22 replies
  • 6 likes

No "See How You Listened in 2020" Playlist.

I never got a "See how you listened in 2020" Playlist. This makes me sad because I love music and Spotify is my main platform for listening. Can Spotify please recognize this and if other people have the same problem then vote.

  • Casual Listener
  • I never got a "See how you listened in 2020" Playlist. This makes me sad because I love music and Spotify is my main platform for listening. Can Spotify please recognize this and if other people have...
  • STLBatman
  • Gig Goer
  • 1067 Views
  • 5 replies
  • 1 likes
  • 1067 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium Individual to Family upgrade?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, we have one sibling in the family with a Premium Individual account. Now someone else ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Jeremy
  • Spotify Legend
  • 767 Views
  • 3 replies
  • 0 likes
  • Account
  • 767 Views
  • 3 replies
  • 0 likes

Why is there no link to 'Ask the Community' anywhere in the main pages of community.spotify.com?

Why did I have to google "Spotify answers, post a question" to get to the link? And why is it a 'mobile' link?https://community.spotify.com/t5/mobile/askaquestionpage?search_community=true

2020-12-22_103403_ksnip.png
  • Regular
  • Why did I have to google "Spotify answers, post a question" to get to the link?   And why is it a 'mobile' link? https://community.spotify.com/t5/mobile/askaquestionpage?search_community=...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Solved!! Help! I cannot log in

Hi! Today I used Spotify(free not premium) in the afternoon. When I tried to listen to music at night, it had logged me out of my phone, iPad and my laptop. I tried to log in but it said my email/username or password was incorrect. Then I tried to us...

  • Newbie
  • Hi! Today I used Spotify(free not premium) in the afternoon. When I tried to listen to music at night, it had logged me out of my phone, iPad and my laptop. I tried to log in but it said my email/use...
  • Billy-J
  • Spotify Star
  • 722 Views
  • 1 replies
  • 0 likes
  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family prem - missed payment has now deleted all playlists

I recently moved from Canada to Ireland with my family. It asked me to update my payment plans which I failed to do before it logged me and all my family out. I have set up the account again but 1) will not let me add any of the same family members b...

  • Casual Listener
  • I recently moved from Canada to Ireland with my family. It asked me to update my payment plans which I failed to do before it logged me and all my family out. I have set up the account again but 1) w...
  • CarlosE
  • Moderator
  • 1426 Views
  • 3 replies
  • 1 likes
  • 1426 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Issue connecting to Sonos Speakers from one particular Spotify account

PlanPremium FamilyCountryUKDeviceiPhone 11 Pro Max, MacBook Pro 2020, Dell Laptop, Sonos (circa 12 speakers over 2 locations, home and office, plus tested on a friend’s system).Operating SystemiOS 14, Mac OS, Windows 10 My Question or IssueFundamenta...

  • Casual Listener
  • Plan Premium Family Country UK Device iPhone 11 Pro Max, MacBook Pro 2020, Dell Laptop, Sonos (circa 12 speakers over 2 locations, home and office, plus tested on a friend’s system). Operating ...
  • Jeremy
  • Spotify Legend
  • 1159 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1159 Views
  • 3 replies
  • 0 likes