Email notifications stopped

Hello, My music suggestions and new album release email notifications have stopped suddenly. In my Notification settings both the Recommendations & Suggestions and New album release are ticked for both email and push notifications. Can anyone please ...

• abdancer
• Casual Listener
• Hello,   My music suggestions and new album release email notifications have stopped suddenly.   In my Notification settings both the Recommendations & Suggestions and&nbs...
• 2015-07-02 11:09:28 PM
• 2015-07-02 12:25:25 AM
• abdancer
• Casual Listener
• 262 Views
• 3 replies
• 0 likes
• Account
  Other
  Subscription

Songs available offline, becoming not available?

Why do songs that have been saved offline later not have the green arrow? I am a Premium subscriber, its typically when i get new songs, its like they replace the old ones being 'saved offline' in my songs!!! Its not really fair i may as well use you...

• Rebeccaleighxxx
• Casual Listener
• Why do songs that have been saved offline later not have the green arrow? I am a Premium subscriber, its typically when i get new songs, its like they replace the old ones being 'saved offline' in my...
• 2015-07-02 10:37:18 PM
• 2015-07-02 10:39:12 PM
• Rebeccaleighxxx
• Casual Listener
• 152 Views
• 1 replies
• 0 likes

free trial and then subscribe as a student

Hi I want to try a 60 day trial and then subscribe as a student. But when I go in to add my payment info I can only subscribe for the full amount. Any ideas?

• RobGaylor1
• Newbie
• Hi I want to try a 60 day trial and then subscribe as a student. But when I go in to add my payment info I can only subscribe for the full amount.   Any ideas?
• 2015-07-02 8:30:23 PM
• 2015-07-02 9:29:26 PM
• LordRollin
• Community Legend
• 436 Views
• 1 replies
• 0 likes
• Account
  Free
  Subscription

How do I delete my account permanetly?

• Bethpeck
• Newbie
• 2015-07-02 8:54:02 PM
• 2015-07-02 9:23:25 PM
• LordRollin
• Community Legend
• 144 Views
• 1 replies
• 0 likes

Accound hacked

Hi Since few days, my accound have been hacked and my email replace.I can connect with my FB accound but not change the email because the password already been changed. What is the process to have my account back ? Keyser94

• Keyser94
• Casual Listener
• Hi   Since few days, my accound have been hacked and my email replace. I can connect with my FB accound but not change the email because the password already been changed.   What is th...
• 2015-06-30 10:57:54 PM
• 2015-07-02 8:55:30 PM
• Keyser94
• Casual Listener
• 313 Views
• 5 replies
• 0 likes
• Premium
  Security

Please stop it now.

I've been trying to cancle my Subscription for 3 months now, but you keep on Chargin me...Can you stop it, its kinda stupid already and i'm trying to save some money and Cancle what i dont even use anymore.... kk Thanks, and i'll never come back to y...

• Plagsom
• Newbie
• I've been trying to cancle my Subscription for 3 months now, but you keep on Chargin me... Can you stop it, its kinda stupid already and i'm trying to save some money and Cancle what i dont even use...
• 2015-07-02 7:10:41 PM
• 2015-07-02 7:39:38 PM
• LordRollin
• Community Legend
• 159 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Help can't get premium to work

I'm from ph i paid for spotify premium using globe prepaid it says im premium on website but when i log in on app it says free

• Itstakz
• Newbie
• I'm from ph i paid for spotify premium using globe prepaid it says im premium on website but when i log in on app it says free
• 2015-07-02 4:55:30 PM
• 2015-07-02 6:57:15 PM
• LordRollin
• Community Legend
• 124 Views
• 1 replies
• 0 likes
• Premium

Set up premium service - not working still showing as FREE

I recently went back to school so i set up a new spotify account with my school e-mail to recieve discount and canceled my premium subscription on my other account. First problem is i have two pending charges on my credit card for the premium service...

• colabrem15
• Newbie
• I recently went back to school so i set up a new spotify account with my school e-mail to recieve discount and canceled my premium subscription on my other account. First problem is i have two pendin...
• 2015-07-02 4:56:05 PM
• 2015-07-02 6:54:16 PM
• LordRollin
• Community Legend
• 222 Views
• 2 replies
• 0 likes
• Premium

I can't use my premium code

Hi, I got given a prepaid spotify premium code but i cannot use it. It was prepaid for in the US, does that mean I cannot use it in the UK? It won't let me redeem it, i'm guessing it's because it was prepaid for in the US and I live in the UK????????...

• caitlin_
• Newbie
• Hi, I got given a prepaid spotify premium code but i cannot use it. It was prepaid for in the US, does that mean I cannot use it in the UK? It won't let me redeem it, i'm guessing it's because it was...
• 2015-07-02 6:04:47 PM
• 2015-07-02 6:42:50 PM
• LordRollin
• Community Legend
• 151 Views
• 1 replies
• 0 likes
• Account
  Other
  Premium

Can only log into the Website, nothing else.

Hi, I'm trying to log into my account on Mobile and on the PC app but each time it says "Unable to login, either username or password is incorrect". I can log into the website fine with no problems, but nothing else works! please help!

• spotifysuckskci
• Newbie
• Hi, I'm trying to log into my account on Mobile and on the PC app but each time it says "Unable to login, either username or password is incorrect". I can log into the website fine with no problems, ...
• 2015-07-02 6:32:26 PM
• 157 Views
• 0 replies
• 0 likes
• Account
  Login

Paid by Dotpay and Premium is not working :(((

Hello, I paid for Premium by transfer (dotPay) , but my account didin't update to Premium version.Do u know what could have happened?

• kolAnko123
• Newbie
• Hello,   I paid for Premium by transfer (dotPay) , but my account didin't update to Premium version. Do u know what could have happened?
• 2015-07-02 1:42:32 PM
• 2015-07-02 5:04:51 PM
• lubiehusky
• Newbie
• 562 Views
• 4 replies
• 0 likes
• Account
  Premium
  Subscription

iTunes Playlists 'Greyed' Out

Hi all, newbie on here.Really annoyed! Been able to access my iTunes playlists for nearly two years but now they are greyed out when I try to access them from Sonos? Never had an issue before but now I can't play anything on my Sonos system. Any idea...

• ShaneyB
• Casual Listener
• Hi all, newbie on here. Really annoyed! Been able to access my iTunes playlists for nearly two years but now they are greyed out when I try to access them from Sonos? Never had an issue before but n...
• 2015-07-02 5:03:56 PM
• 158 Views
• 0 replies
• 0 likes
• Premium

Just subscribed not getting premium

I just upgraded to the free trial and i keep getting a message that premium can't be verified even though I got a confirmation email

• Shrewms69
• Casual Listener
• I just upgraded to the free trial and i keep getting a message that premium can't be verified even though I got a confirmation email
• 2015-07-02 4:49:13 PM
• 137 Views
• 0 replies
• 0 likes
• Free

I've actually had enough. My email linked to my account is wrong and I can't send the link to change

I've actually had enough. My email linked to my account is wrong and I can't send the link to change my passpword without changing my email which is so stupid! I've just renewed my subscription which I can't now access as I usually do it through Face...

• craigrobertson-
• Newbie
• I've actually had enough. My email linked to my account is wrong and I can't send the link to change my passpword without changing my email which is so stupid! I've just renewed my subscription which...
• 2015-07-02 3:11:34 PM
• 2015-07-02 4:14:35 PM
• kbrooksc
• Community Legend
• 286 Views
• 1 replies
• 0 likes

HELP

Got a 50% off discount from unidays.com but my account on spotify will not accept it or change my subscription so it is cheaper?

• Bosh
• Newbie
• Got a 50% off discount from unidays.com but my account on spotify will not accept it or change my subscription so it is cheaper?  
• 2015-07-02 3:25:57 PM
• 2015-07-02 4:14:05 PM
• kbrooksc
• Community Legend
• 136 Views
• 1 replies
• 0 likes
• Premium

Payment

I received an email saying that payment couldn't be taken. I have received a new debit card since my last payment so followed the link expecting to be asked for my new card number. Instead I put in my mobile number, received a text code & when I ente...

• LeeBirrell
• Newbie
• I received an email saying that payment couldn't be taken. I have received a new debit card since my last payment so followed the link expecting to be asked for my new card number. Instead I put in m...
• 2015-07-02 1:37:41 PM
• 2015-07-02 4:13:14 PM
• kbrooksc
• Community Legend
• 235 Views
• 1 replies
• 0 likes
• Account

Not paid but still have premium

I have had Spotify Premium for several months now and have not even put my card details on my account. I thought the premium gets automatically cancelled after the free trial especially if no card details have been updated. Any suggestions would help...

• niravd
• Newbie
• I have had Spotify Premium for several months now and have not even put my card details on my account. I thought the premium gets automatically cancelled after the free trial especially if no card de...
• 2015-07-02 4:01:14 PM
• 129 Views
• 0 replies
• 0 likes
• Account

What will happen to my playlists if I cancel my Family Subscription so I can add more subaccounts?

When I first signed up for the Family plan, I selected only two accounts. I've read that I will need to cancel my family plan and resubscribe so I can sign up for additional subaccounts. My question is, what will happen to all of my playlists and sav...

• dmnutt1
• Visitor
• When I first signed up for the Family plan, I selected only two accounts. I've read that I will need to cancel my family plan and resubscribe so I can sign up for additional subaccounts. My question ...
• 2015-07-02 4:00:44 PM
• 197 Views
• 0 replies
• 1 likes
• Account
  Subscription