Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8961 Views
  • 1 replies
  • 9 likes
  • Security
  • 8961 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480751 Views
  • 979 replies
  • 111 likes
  • Account
  • 480751 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210590 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210590 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120713 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120713 Views
  • 72 replies
  • 12 likes

Unidays half price for students error

Hi, Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account. I'm being told in order to get it I will need to cancel my current subscription? Surely i'll lose all of my playlists etc? Please advise if this is n...

  • Newbie
  • Hi,   Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account.   I'm being told in order to get it I will need to cancel my current subsc...
  • Peter__
  • Community Legend
  • 368 Views
  • 1 replies
  • 1 likes
  • 368 Views
  • 1 replies
  • 1 likes

Catalog difference between USA and Europe?

I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?

  • Regular
  • I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?
  • Peter__
  • Community Legend
  • 4095 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 4095 Views
  • 2 replies
  • 0 likes

Solved!! Subscription stop

Hi there, I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally paying the 10 euros. But if I stop the subscription will the c...

  • Casual Listener
  • Hi there,   I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally ...
  • J_chem
  • Casual Listener
  • 613 Views
  • 2 replies
  • 0 likes
  • 613 Views
  • 2 replies
  • 0 likes

Re: Hello from Spotify - Introduce Yourself

This is the most confusing and user unfriendly service I have ever encountered. Can someone contact me via email at [snip - email] to help me out? My login is kjohnson3466. I have tried posting to no avail. My problem essentially is that I am being b...

  • Visitor
  • This is the most confusing and user unfriendly service I have ever encountered.   Can someone contact me via email at [snip - email] to help me out?  My login is kjohnson3466.  I h...
  • meahtenoha
  • Spotify
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

I change of country and it don't find me

Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and don't know how change my country. In my profile I c...

  • Newbie
  • Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and ...
  • meahtenoha
  • Spotify
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Geting Spotify Premium without test time

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card. Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

  • Casual Listener
  • Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card.  Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David
  • MichaelJerzak
  • Composer
  • 449 Views
  • 6 replies
  • 0 likes
  • 449 Views
  • 6 replies
  • 0 likes

Edyta Bartosiewicz

Dear Spotify, Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your service? Fix it quickly, please!

  • Newbie
  • Dear Spotify,   Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your s...
  • meahtenoha
  • Spotify
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Someone is using my spotify account

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

  • Casual Listener
  • I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?
  • Taylor
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 193 Views
  • 1 replies
  • 0 likes

Unable to change countries

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (where I am at). That also matches the small country fl...

  • Newbie
  • I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (whe...
  • meahtenoha
  • Spotify
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Problem with Spotify premium subscription

Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the sudden increase and how do I right the payment so I'm...

  • Newbie
  • Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the ...
  • meahtenoha
  • Spotify
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Membership wont change from free to premium hours after purchasing

I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings link from my welcome email spotify sent me it reco...

  • Visitor
  • I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings...
  • MichaelJerzak
  • Composer
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

pre-paid card bought, but no subscription activated

Dear all, Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated. However, it never got activated. so I waited a day, perhaps s...

  • Newbie
  • Dear all,   Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated....
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

PayPal account charged

My PayPal account was charged, I did not link my PayPal debit card or my PayPal account to spotify. I download Spotify for my ipod, but then I deleted it... My transaction number is 1KY45385W0119250F. If I could just get my money back and my Spotify ...

  • Newbie
  • My PayPal account was charged, I did not link my PayPal debit card or my PayPal account to spotify. I download Spotify for my ipod, but then I deleted it... My transaction number is 1KY45385W0119250F...
  • user-removed
  • Not applicable
  • 722 Views
  • 1 replies
  • 0 likes
  • 722 Views
  • 1 replies
  • 0 likes

lost tons of music

my credit card info was stolen and after canceling the card, realized my spptify account was set to auto pay each month. All of my music was lost when the payment didnt go through. I searched everywhere for a way to contact Spotify but had no luck. F...

  • Newbie
  • my credit card info was stolen and after canceling the card, realized my spptify account was set to auto pay each month. All of my music was lost when the payment didnt go through. I searched every...
  • Jonahman10
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Facebook account deleted and now i need to transfer prenium account to this account

Hello, I deleted my facebook account for personal reasons, but my account prenium spotify been linked to this account. Now I pay for nothing and I can't stop the subscription because I can't connect to my spotify account without my old facebook accou...

  • Newbie
  • Hello, 🙂   I deleted my facebook account for personal reasons, but my account prenium spotify been linked to this account. Now I pay for nothing and I can't stop the subscription because I ...
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Payment problems!

I got charged twice this month and canceled my premium account before the first of the month and I want my money back!!!!!!!!!!!!!

  • Newbie
  • I got charged twice this month and canceled my premium account before the first of the month and I want my money back!!!!!!!!!!!!!
  • user-removed
  • Not applicable
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
  • 312 Views
  • 1 replies
  • 0 likes

Help

Why dont you help me u have charge me twice i want money back why dosent anyone answer me, bull**bleep** spotify

  • Casual Listener
  • Why dont you help me u have charge me twice i want money back why dosent anyone answer me, bull**bleep** spotify
  • Joe
  • Community Legend
  • 613 Views
  • 8 replies
  • 0 likes
  • Premium
  • 613 Views
  • 8 replies
  • 0 likes

Subscription Error

Keep getting Student discount This feature is currently unavailable. Please try again later. Any Fix?

  • Casual Listener
  • Keep getting Student discount This feature is currently unavailable. Please try again later.   Any Fix?
  • Joe
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

forgotten log in details

Hello, my dad has forgotten his log in details. He obviously can't reset his password as he can't remember the email he used. How can this be rectified?

  • Casual Listener
  • Hello, my dad has forgotten his log in details. He obviously can't reset his password as he can't remember the email he used. How can this be rectified?
  • guzz316spotify
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Renewal of premium subscription

Hi..My premium subscription will be expired 9/22. I'm in Europe right now and I'm going to stay here for a couple of months and I don't want to use my c.c that you have in your system. I have a friend in MA USA and he can send a check (named Kostas K...

  • Newbie
  • Hi..My premium subscription will be expired 9/22. I'm in Europe right now and I'm going to stay here for a couple of months and I don't want to use my c.c that you have in your system. I have a frien...
  • Joe
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes