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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9318 Views
  • 3 replies
  • 9 likes
  • Security
  • 9318 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484634 Views
  • 979 replies
  • 111 likes
  • Account
  • 484634 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211620 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211620 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121315 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121315 Views
  • 72 replies
  • 12 likes

My andriod phone wont let me login thru facebook

I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a webpage that says : Webpage cannot be displayed. I can...

  • Newbie
  • I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a web...
  • Adam
  • Roadie
  • 1049 Views
  • 1 replies
  • 0 likes
  • 1049 Views
  • 1 replies
  • 0 likes

Spotify premium expired before it should have.

Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it has expired already. Why? " We thought you’d like t...

  • Casual Listener
  • Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it ...
  • Adam
  • Roadie
  • 729 Views
  • 3 replies
  • 0 likes
  • 729 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading to premium/no payment method

HiI just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $10 for a month of premium.Much appreciated.

  • Newbie
  • Hi I just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $...
  • Taylor
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

account

I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charged for 2 accounts. Thanks

  • Visitor
  • I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charg...
  • Taylor
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Accounts and Subscriptions

Please can someone help me? Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This is seriously annoying, as I hardly know this person. How do I get thi...

  • Casual Listener
  • Please can someone help me?    Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This i...
  • MichaelJerzak
  • Composer
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

I can't choose the correct expiration date when I try to sign up for Premium. Anyone who can help?

Hi. As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. Anyone who has the same problem? Thanks. Casper

  • Newbie
  • Hi.   As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. A...
  • meahtenoha
  • Spotify
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Solved!! I JUST WANT TO CANCEL MY ACCOUNT!!

I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my facebook password. I have tried multiple different bro...

  • Casual Listener
  • I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my fac...
  • Peter__
  • Community Legend
  • 2775 Views
  • 23 replies
  • 0 likes
  • 2775 Views
  • 23 replies
  • 0 likes

Remaining on login screen

Hi I have installed Spotify to my Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then after some seconds I am back in the login screen. User name and passw...

  • Casual Listener
  • Hi  I have installed Spotify to my Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then after...
  • Paponke
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

No response through contact form

I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770 The question: We are a university and using Spotify. We were charged for tax. Where do I send my tax exempt form to remove the tax charged...

  • Newbie
  • I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770   The question:   We are a university and using Spotify.  We wer...
  • Sam
  • Spotify
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Payment failed for 30 day trial?

I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry, we couldn't process your order. Please review our Pay...

  • Newbie
  • I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry...
  • Peter__
  • Community Legend
  • 839 Views
  • 1 replies
  • 0 likes
  • 839 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium not working correctly

Hello, I recently tried to get a 30 day free trial of Spotify Premium. It went through properly with Paypal and I recieved a Spotify reciept for it. The problem is that when I started Spotify, it still shows ads and the "Upgrade" button. I tried logg...

  • Casual Listener
  • Hello,   I recently tried to get a 30 day free trial of Spotify Premium. It went through properly with Paypal and I recieved a Spotify reciept for it. The problem is that when I started Spot...
  • razrsharp
  • Casual Listener
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Charged after canceling trial

My trial was great. I loved the service.I cancelled so that I can recommence at the beginning of the month and sync my direct debits.Unfortunatley I have been charged for a service I cancelled today and I am fuming.I want a refund immendiately and I ...

  • Casual Listener
  • My trial was great. I loved the service. I cancelled so that I can recommence at the beginning of the month and sync my direct debits. Unfortunatley I have been charged for a service I cancelle...
  • Adam
  • Roadie
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Premuim and Offline Playlist

If you have a premium account and make albums available offline and your premium ends, are those albums removed ?

  • Casual Listener
  • If you have a premium account and make albums available offline and your premium ends, are those albums removed ?
  • Joe
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Can't get my device to play songs

Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!

  • Newbie
  • Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! NUS discount mystery. 12 months?

HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna sign up for? here what appears in MY ACCOUNT: Subscript...

  • Casual Listener
  • HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna si...
  • Adam
  • Roadie
  • 847 Views
  • 6 replies
  • 0 likes
  • 847 Views
  • 6 replies
  • 0 likes

Account help?

I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) please help!

  • Visitor
  • I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) pl...
  • Adam
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Charged Twice

Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking

  • Newbie
  • Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking
  • Joe
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify will not accept any of my credit cards.

After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that it would sort itself out when it was processed for t...

  • Newbie
  • After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that i...
  • Joe
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

change creditcard

how do I change creditcard for my payment? Nikolai

  • Newbie
  • how do I change creditcard for my payment? Nikolai
  • Joe
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Lost my playlists!!

Hello. Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i was using a "free" account which sounded strange. Second all my play...

  • Casual Listener
  • Hello.   Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i w...
  • Substorm
  • Casual Listener
  • 516 Views
  • 4 replies
  • 0 likes
  • 516 Views
  • 4 replies
  • 0 likes