Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9356 Views
  • 3 replies
  • 9 likes
  • Security
  • 9356 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484964 Views
  • 979 replies
  • 111 likes
  • Account
  • 484964 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211749 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211749 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121429 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121429 Views
  • 72 replies
  • 12 likes

forgott password but can login from app

Hi there, i have forgotten my password for spotify. i can login from the MAC App but i am not able to change my password because i don not know my old one I tried to reset the password on the login page but i did not recieved any mail. Thats strange....

  • Casual Listener
  • Hi there,   i have forgotten my password for spotify. i can login from the MAC App but i am not able to change my password because i don not know my old one 😞   I tried to reset th...
  • Peter__
  • Community Legend
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

HELP, moderator! : I can't use my Spotify.

Hello!: I have an account since some days ago, but I can't use it. Continously, a message tells me: "We haven't be able to connect your Spotify account with Facebook. Try again later". And my session closes. I don't know what I'm doing bad. The siste...

  • Visitor
  •        Hello!: I have an account since some days ago, but I can't use it. Continously, a message tells me: "We haven't be able to connect your Spotify account with Faceb...
  • Joe
  • Community Legend
  • 580 Views
  • 5 replies
  • 0 likes
  • 580 Views
  • 5 replies
  • 0 likes

Unlinking facebook

I'm planning on deactivating my facebook accunt, but now that I have a premium spotify account I don't want to give up on spotify. How would I go about detatching the two, or would I have to make an entirely new spotify account and pay again for prem...

  • Casual Listener
  • I'm planning on deactivating my facebook accunt, but now that I have a premium spotify account I don't want to give up on spotify. How would I go about detatching the two, or would I have to make an ...
  • iammattie
  • Casual Listener
  • 441 Views
  • 4 replies
  • 0 likes
  • 441 Views
  • 4 replies
  • 0 likes

A very unique problem--forgot my username, password, and email!

As the title says, my problem is very unique. I have no access to the (now-defunct) computer on which I had my Spotify Premium login stored, and I don't remember the username, password, or email that I used. I have banking/credit card information in ...

  • Casual Listener
  • As the title says, my problem is very unique. I have no access to the (now-defunct) computer on which I had my Spotify Premium login stored, and I don't remember the username, password, or email that...
  • IcemountainH2O
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Log off all devices

I just changed my password because someone was using my account can you please make sure all the devices I was logged into are logged out thank you

  • Newbie
  • I just changed my password because someone was using my account can you please make sure all the devices I was logged into are logged out thank you
  • Sam
  • Spotify
  • 416 Views
  • 1 replies
  • 1 likes
  • 416 Views
  • 1 replies
  • 1 likes

spotify won't won't.. STILL!

if someone does not call me to help me fix my Spotify I will cancel it today.. [Snip-Peter]Pandora never gives me problems I will go right back to them..

  • Casual Listener
  • if someone does not call me to help me fix my Spotify I will cancel it today.. [Snip-Peter] Pandora never gives me problems I will go right back to them..
  • Peter__
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Sharing on Facebook - Advanced settings?

Hello, I have noticed that when i check the box "show what i listen to on Facebook", it actually shows more than that i am currently listening to - it also notifies my friends everytime i star a song or update a playlist. Is there any way to share on...

  • Regular
  • Hello,   I have noticed that when i check the box "show what i listen to on Facebook", it actually shows more than that i am currently listening to - it also notifies my friends everytime i st...
  • Peter__
  • Community Legend
  • 1354 Views
  • 3 replies
  • 1 likes
  • 1354 Views
  • 3 replies
  • 1 likes

Inloggning

Jag kan inte logga in på mitt Spotify! jag har försökt med allt!

  • Newbie
  • Jag kan inte logga in på mitt Spotify! jag har försökt med allt!
  • Peter__
  • Community Legend
  • 843 Views
  • 1 replies
  • 0 likes
  • 843 Views
  • 1 replies
  • 0 likes

upgrade from unlimited to premium

Hi, I already have S. Unlimited that last to september. However, I now want to change it into premium. I have a gift card and no Paypal account. How can i do this?

  • Newbie
  • Hi,   I already have S. Unlimited that last to september. However, I now want to change it into premium. I have a gift card and no Paypal account. How can i do this?
  • Peter__
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Log out of all locations pls

Its driving me crazy, please log out of all locations pls. Ive changed the password but their still using my spotify since they're not logged out.

  • Casual Listener
  • Its driving me crazy, please log out of all locations pls. Ive changed the password but their still using my spotify since they're not logged out.
  • Peter__
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Go back to old Spotify

I would like to go back to the regular Spotify please. My username 1245064114 Thank You. I don't like new Spotify device.

  • Visitor
  • I would like to go back to the regular Spotify please. My username 1245064114    Thank You. I don't like new Spotify device.
  • SplAciD
  • Casual Listener
  • 500 Views
  • 4 replies
  • 0 likes
  • 500 Views
  • 4 replies
  • 0 likes

premium package

I am currently in 30 day premium trial and definitely going to continue subscribing . Card is on file and waiting to be charged when 30 days is up. Wondering why I cant download my playlists and listen in offline mode. If it's because Im in trial per...

  • Visitor
  • I am currently in 30 day premium trial and definitely going to continue subscribing . Card is on file and waiting to be charged when 30 days is up. Wondering why I cant download my playlists and list...
  • Peter__
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Accidentally choose Spotify Unlimited instead of Premium

I accidentally subscribed to spotify unlimited thinking I could access it on my ipad but after I had purchased it I realised I should have bought premium, is there any way I can get a refund? I haven't used the account since I purchased it.

  • Newbie
  • I accidentally subscribed to spotify unlimited thinking I could access it on my ipad but after I had purchased it I realised I should have bought premium, is there any way I can get a refund? I haven...
  • Peter__
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

TOO MANY PROBLEMS!!! PLEASE HELP

Hello, my spotify is giving me a lot of problems in the last hour.At first it went off line randomly so I tried them all: exit-log out-restert pc-check firewall but nothing changed, still off line. So I had to unistal it and reinstall following the d...

  • Newbie
  • Hello, my spotify is giving me a lot of problems in the last hour. At first it went off line randomly so I tried them all: exit-log out-restert pc-check firewall  but nothing changed, still o...
  • Peter__
  • Community Legend
  • 1251 Views
  • 8 replies
  • 1 likes
  • 1251 Views
  • 8 replies
  • 1 likes

Change from Facebook login to login with Spotify details.

I previously used facebook to login. I cannot use facebook to login at work, as facebook is blocked by our servers. The only way I will be able to login is if I can unlink my spotify and facebook account and jus login using my email. How do I do this...

  • Newbie
  • I previously used facebook to login.  I cannot use facebook to login at work, as facebook is blocked by our servers. The only way I will be able to login is if I can unlink my spotify and facebo...
  • Peter__
  • Community Legend
  • 2620 Views
  • 3 replies
  • 0 likes
  • 2620 Views
  • 3 replies
  • 0 likes

Solved!! Passwrod/mail

Seriously, I can't get a new freaking password, It feels like I've tried every possible password I would ever set for spotify but I can not get the password to work, and when i try to retrive my password I don't get a mail from spotify, I tried to re...

  • Casual Listener
  • Seriously, I can't get a new freaking password, It feels like I've tried every possible password I would ever set for spotify but I can not get the password to work, and when i try to retrive my pass...
  • vibrax
  • Casual Listener
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Premium accounts, International travels, and artist licensing

Hello Community, I can't seem to find any definitive information regarding this. I am aware that a subscriber's "home country" is wherever their billing is transacted. Thus, if I have an USA-based credit card, I am profiled as an USA subscriber. Here...

  • Newbie
  • Hello Community,   I can't seem to find any definitive information regarding this. I am aware that a subscriber's "home country" is wherever their billing is transacted. Thus, if I have an U...
  • Adam
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Linked Account to Facebook

Hello there! for some reason spotify decided to link my account to my facebook , is there a way to have these two seperated again? (I've signed up by email and not thru facebook if that is of any importance) if it isn't possible, is there a way to ge...

  • Casual Listener
  • Hello there!   for some reason spotify decided to link my account to my facebook , is there a way to have these two seperated again? (I've signed up by email and not thru facebook if that is...
  • kdmndl_
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Recover deleted playlist @ Moderator

I just unclicked the "show songs on facebook"-option and suddenly I was thrown out of Spotify, I couldn't log in again and when I finally got in using my e-mail and password to Facebook, all my playlists were deleted, all my friends from Facebook wer...

  • Casual Listener
  • I just unclicked the "show songs on facebook"-option and suddenly I was thrown out of Spotify, I couldn't log in again and when I finally got in using my e-mail and password to Facebook, all my playl...
  • Joe
  • Community Legend
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

free trial payment error

Kind of funny how it tells me my payment information is incorrect over and over again, when I am trying to get the premium free trial. Then I try to pay for the premium straight up, without the free trial, and BOOM. Works right away. Seems something ...

  • Casual Listener
  • Kind of funny how it tells me my payment information is incorrect over and over again, when I am trying to get the premium free trial. Then I try to pay for the premium straight up, without the free ...
  • Adam
  • Roadie
  • 437 Views
  • 4 replies
  • 0 likes
  • 437 Views
  • 4 replies
  • 0 likes