Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9312 Views
  • 3 replies
  • 9 likes
  • Security
  • 9312 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484584 Views
  • 979 replies
  • 111 likes
  • Account
  • 484584 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211613 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211613 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121306 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121306 Views
  • 72 replies
  • 12 likes

Can't see server status "for" Norway

This is kinda ridicoulus, but if you have chosen Norway as the country. You can't see the service status. There literally isn't any button that says service status. But if you change the country to other countries, the button and page magically appea...

  • Newbie
  • This is kinda ridicoulus, but if you have chosen Norway as the country. You can't see the service status. There literally isn't any button that says service status. But if you change the country to...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

problems in exploration. it keeps saying try again. I'm premium subscriber

I can get music streamed but when I try to find songs or artists. it only finds the files in my hard disk and most of times it says error of explorationm try again. It keeps on doing that

  • Regular
  • I can get music streamed but when I try to find songs or artists. it only finds the files in my hard disk  and most of times it says error of explorationm try again. It keeps on doing that
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

subscriptions

i have cancelled my subscription 3 times and am still getting charged for the premium package i used the free trial and now i want out i cant afford it and ihave tried 3 different times and am still getting charged!!!! help me!!!

  • Newbie
  • i have cancelled my subscription 3 times and am still getting charged for the premium package i used the free trial and now i want out i cant afford it and ihave tried 3 different times and am still ...
  • Liam
  • Community Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Solved!! Can't login via Facebook with sms anymore

It's both on my phone and computer. It was working saturday and I haven't changed anything. Primium user from Denmark. Help please.

  • Music Fan
  • It's both on my phone and computer. It was working saturday and I haven't changed anything. Primium user from Denmark. Help please.
  • Harboe
  • Music Fan
  • 2150 Views
  • 10 replies
  • 0 likes
  • 2150 Views
  • 10 replies
  • 0 likes

Solved!! simultaneous user name and password reminder

i'm no longer certain of the username, password or postcode of the address i was in when i signed up - i've moved around several times since, and my stated user name is an approximation. i've requested reset passwords and spotify support but nothing ...

  • Casual Listener
  • i'm no longer certain of the username, password or postcode of the address i was in when i signed up - i've moved around several times since, and my stated user name is an approximation. i've request...
  • Liam
  • Community Legend
  • 1269 Views
  • 8 replies
  • 0 likes
  • 1269 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Error code 404

I cant get spotify on my ipod touch it just says connecting. When i go to the settings it says error: 404. I have tried to log into my account also on my PC but I am getting the same problem with the same error code. Please help!!

  • Casual Listener
  • I cant get spotify on my ipod touch it just says connecting. When i go to the settings it says error: 404. I have tried to log into my account also on my PC but I am getting the same problem with t...
  • pcoventry76
  • Roadie
  • 7484 Views
  • 21 replies
  • 0 likes
  • 7484 Views
  • 21 replies
  • 0 likes

Wrong Artist - The Amity Affliction

The Amity Affliction album "Glory Days" has the correct artist on all songs except for one: track 7 "Cut It Out" lists "The Amity Afflcition" as the artist. This seems to be a pretty obvious misspelling. Additionally, the entire "Severed Ties" album ...

  • Music Fan
  • The Amity Affliction album "Glory Days" has the correct artist on all songs except for one: track 7 "Cut It Out" lists "The Amity Afflcition" as the artist.  This seems to be a pretty obvious mi...
  • robo042
  • Music Fan
  • 594 Views
  • 2 replies
  • 0 likes
  • 594 Views
  • 2 replies
  • 0 likes

Can't get past the "Welcome to spotify" box

The circle at the bottom keeps spinning even though its been an hour now. If I close it, it just starts the same again.

  • Newbie
  • The circle at the bottom keeps spinning even though its been an hour now. If I close it, it just starts the same again. 
  • Liam
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

No more "Lastschrift"????? How to subscribe to premium without credit card or paypal?

Hi! My husband is using spotify for a longer time...and I am so happy that he showed me your amazing service! So I installed spotify on my iphone...and darn...brilliant work!!! After the 48hrs I tried to choose the 30days trial...and my husband choos...

  • Newbie
  • Hi! My husband is using spotify for a longer time...and I am so happy that he showed me your amazing service! So I installed spotify on my iphone...and darn...brilliant work!!! After the 48hrs ...
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

What the **** just happened?!?

In a matter of a couple of hours I went from having Spotify working on my Onkyo receiver and my laptop to not even having a premium account!?!? Neither of my passwords are working. My account is now somehow attached to my actual name versus my old lo...

  • Casual Listener
  • In a matter of a couple of hours I went from having Spotify working on my Onkyo receiver and my laptop to not even having a premium account!?!?    Neither of my passwords are working. M...
  • meahtenoha
  • Spotify
  • 817 Views
  • 13 replies
  • 0 likes
  • 817 Views
  • 13 replies
  • 0 likes

Tried signing up for 30 day Premium trial but not sure if I'm on the trial or full Premium

Hi, I clicked the link to sign up for the free 30 day trial and was asked to change my payment details because I wished to use PayPal. I can't see any indication of this being a trial in my account settings though. Is it just a matter of cancelling b...

  • Newbie
  • Hi,   I clicked the link to sign up for the free 30 day trial and was asked to change my payment details because I wished to use PayPal. I can't see any indication of this being a trial in m...
  • Sam
  • Spotify
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Switch to Facebook Spotify account from original Spotify account

Hello, I still have an original Spotify account, but I want to transfer / move this to a Facebook-powered Spotify account incl all playlists etc that I have created. Is this possible? Kind regards, Edward

  • Newbie
  • Hello,   I still have an original Spotify account, but I want to transfer / move this to a Facebook-powered Spotify account incl all playlists etc that I have created. Is this possible? &n...
  • Sam
  • Spotify
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Someone using my account

Someone else is using my account to play music and it is annoying the hell out of me! what can i do?

  • Casual Listener
  • Someone else is using my account to play music and it is annoying the hell out of me! what can i do?
  • Goodman
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Credit card details

Hi, I subscribe to Spotify Premium. Is my credit card number, exp date, CVC-nr etc visible for someone that is looking around into my account details on www.spotify.com? Thanks! /J.

  • Casual Listener
  • Hi,   I subscribe to Spotify Premium.    Is my credit card number, exp date, CVC-nr etc visible for someone that is looking around into my account details on www.spotify.c...
  • Harmonics
  • Casual Listener
  • 1293 Views
  • 3 replies
  • 0 likes
  • 1293 Views
  • 3 replies
  • 0 likes

Premium user, but can't reproduce tracks after upgrade

Hi guys, yesterday I updated Spotify on my MacBook Pro, but after the upgrade when I try to reproduce any song Spotify says: this track is exclusive to Spotify Premium and Spotify Unlimited users. The problem is that I am a Premium user and my subscr...

  • Casual Listener
  • Hi guys, yesterday I updated Spotify on my MacBook Pro, but after the upgrade when I try to reproduce any song Spotify says: this track is exclusive to Spotify Premium and Spotify Unlimited users. ...
  • Sam
  • Spotify
  • 421 Views
  • 4 replies
  • 0 likes
  • 421 Views
  • 4 replies
  • 0 likes

Unable to link Facebook with my Spotify Account

I used an Facebook account to link to my Spotify Account. Then I created a new Facebook account that is a replacement for my old one. I attempted to link this new Facebook account with my Spotify account and it is not working. The email addresses are...

  • Newbie
  • I used an Facebook account to link to my Spotify Account. Then I created a new Facebook account that is a replacement for my old one. I attempted to link this new Facebook account with my Spotify acc...
  • Sam
  • Spotify
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Premium

I have been a customer for a several months now, i recentmy lost my bank card so a payment failed, i have since updated my account to my new details to purchase premium again but it sends me around in endless circles from the purchase page and the re...

  • Newbie
  • I have been a customer for a several months now, i recentmy lost my bank card so a payment failed, i have since updated my account to my new details to purchase premium again but it sends me around i...
  • Peter__
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Switching from normal Spotify to a Facebook Account.

Hey, does anyone know how to switch from a normal spotify account to a facebook account so I can have my music linked to my facebook? I had a facebook account but I had to create a spotify account because my facebook account was not working. Basicall...

  • Newbie
  • Hey, does anyone know how to switch from a normal spotify account to a facebook account so I can have my music linked to my facebook? I had a facebook account but I had to create a spotify account be...
  • Liam
  • Community Legend
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Solved!! just signed up 4 Spotify Premium but it says I need 2 upgrade

I just signed up & paid 4 Spotify Premium but when I try 2 listen 2 my playlists it tells me I must b a premium member 2 do so. I am a Premium member & have already added my credit card info. Can some1 help please?

  • Regular
  • I just signed up & paid 4 Spotify Premium but when I try 2 listen 2 my playlists it tells me I must b a premium member 2 do so. I am a Premium member & have already added my credit card info....
  • Peter__
  • Community Legend
  • 807 Views
  • 5 replies
  • 0 likes
  • 807 Views
  • 5 replies
  • 0 likes

Accidentally linked accounts and lost all playlists

Please Help! I accidentally linked my facebook connected spotify account with a friend's premium account, and I lost all my playlists. We managed to unlink the accounts, his is fine but my account was completely lost. I can sign in using my facebook ...

  • Newbie
  • Please Help!   I accidentally linked my facebook connected spotify account with a friend's premium account, and I lost all my playlists. We managed to unlink the accounts, his is fine but my...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes