Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8810 Views
  • 1 replies
  • 9 likes
  • Security
  • 8810 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478845 Views
  • 979 replies
  • 111 likes
  • Account
  • 478845 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210069 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210069 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120243 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120243 Views
  • 72 replies
  • 12 likes

Everthing seems ok -but cannot play music!?

Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens when I click on whatever music. Ive tried to login out/in, do...

  • Newbie
  •   Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens w...
  • meahtenoha
  • Spotify
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Country Selection

Hi, i created a Account via my Facebook Account while i was in Spain (vacations). So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a german ip,but i'm in germany. Can someone help me?

  • Newbie
  • Hi, i created a Account via my Facebook Account while i was in Spain (vacations) . So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a ger...
  • meahtenoha
  • Spotify
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Logging in to my spoitfy account but its my friends name

My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and my profile pitcure its by friends and its all of her...

  • Newbie
  • My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and...
  • meahtenoha
  • Spotify
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Can't upgrade from unlimited to Premium

Hi, I am new to spotify and after the 48 hour free trial, I decided to get myself a £10 Spotify E-Card. However, when entering the card pin, I chose 2 months of spotify unlimited, instead of 1 month of Spotify Premium. I want to use my IPAD for Spoti...

  • Regular
  • Hi,   I am new to spotify and after the 48 hour free trial, I decided to get myself a £10 Spotify E-Card.   However, when entering the card pin, I chose 2 months of spotify unlimite...
  • j0lssoni
  • Casual Listener
  • 2937 Views
  • 20 replies
  • 0 likes
  • 2937 Views
  • 20 replies
  • 0 likes

Getting e-mails from another Spotify account!

I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is.

  • Newbie
  • I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is. 
  • 691 Views
  • 0 replies
  • 0 likes
  • 691 Views
  • 0 replies
  • 0 likes

Commercials getting out of hand.

I just say through 4 commercials in a row. Then spotify played one song then I got 2 more commercials, then a song, then two more commercials. I know that I am not paying for spotify but really?? I would like to hear more music than commercials somet...

  • Visitor
  • I just say through 4 commercials in a row. Then spotify played one song then I got 2 more commercials, then a song, then two more commercials. I know that I am not paying for spotify but really?? I w...
  • MultipleGnat
  • Roadie
  • 972 Views
  • 2 replies
  • 0 likes
  • 972 Views
  • 2 replies
  • 0 likes

Not downloading the purchased track

Hi. The last four times I've bought single tracks they don't download, but the purchased button comes up again even though the money already have been withdrawn from my account. So the last four times I've clicked on the purchased button again, belie...

  • Casual Listener
  • Hi.   The last four times I've bought single tracks they don't download, but the purchased button comes up again even though the money already have been withdrawn from my account. So the las...
  • jokkajervi
  • Casual Listener
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Regelmäßig Monatliche Probleme - Zahlung wird nicht registriert!!!

ich weiß langsam echt nicht mehr was ich mit euch machen soll. ich zahle regelmäßig per Dauerüberweisung mein spotify Beitrag in Höhe von 9,99 €. Beim letzten mal gab es einen Fehler und mir wurde versprochen ich bekäme einen gratis Gutschein für ein...

  • Casual Listener
  • ich weiß langsam echt nicht mehr was ich mit euch machen soll. ich zahle regelmäßig per Dauerüberweisung mein spotify Beitrag in Höhe von 9,99 €.  Beim letzten mal gab es einen Fehler und mi...
  • Phoenix-CGN
  • Casual Listener
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

"Playlists Created" section on Facebook Timeline

I saw a "playlists created" box on my facebook timeline - once, for like 10 mins - and then it was completely gone. How do I get it back? Also, just one random playlist out of a dozen or so I have published was featured in that box - how do I get the...

  • Roadie
  • I saw a "playlists created" box on my facebook timeline - once, for like 10 mins - and then it was completely gone. How do I get it back? Also, just one random playlist out of a dozen or so I have pu...
  • GreenOnions
  • Roadie
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Why can't I sign up for a new account?

I first signed up in the UK, now I am living in the US and want to listen to Spotify for free, but I cannot get past the screen where I have to pay for a premium subscription (in pounds). I'd be happy to sign up for a new US based account, but since ...

  • Newbie
  • I first signed up in the UK, now I am living in the US and want to listen to Spotify for free, but I cannot get past the screen where I have to pay for a premium subscription (in pounds).  I'd b...
  • Sam
  • Spotify
  • 5162 Views
  • 2 replies
  • 0 likes
  • 5162 Views
  • 2 replies
  • 0 likes

Account issue

So I opened my Spotify App on my Android phone and it has the Spotify Header but the page is blank and the menu is blank. i opened the app on my desktop and it crashed a few times and then wanted to run me through the tutorial. I lost all my playlist...

  • Newbie
  • So I opened my Spotify App on my Android phone and it has the Spotify Header but the page is blank and the menu is blank.  i opened the app on my desktop and it crashed a few times and then want...
  • Sam
  • Spotify
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Price in Australia

Why do you not show the subscription price when asked to join for the 30 day premium trial? I would have signed on but not if I'm not made aware of the price upfront! What is the subscription price?

  • Newbie
  • Why do you not show the subscription price when asked to join for the 30 day premium trial? I would have signed on but not if I'm not made aware of the price upfront! What is the subscription price?
  • MattSuda
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

I disconnected from facebook...

I disconnected from facebook, spotify logged me out and I logged back in and all my apps / starred music was gone. How do I get them back?

  • Newbie
  • I disconnected from facebook, spotify logged me out and I logged back in and all my apps / starred music was gone. How do I get them back?
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Offline Sync not working

Tried it on my desktop and on my Iphone (hava a premium account) . None is working (desktop reporting a problem with Spotify server). Anyone else having this problem?

  • Casual Listener
  • Tried it on my desktop and on my Iphone (hava a premium account) . None is working (desktop reporting a problem with Spotify server). Anyone else having this problem?
  • Liam
  • Community Legend
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

tomt på kontot

hadde missat fixa in pengar till kontot men det är nu fixat hur F.. blir jag premium igen lite svårt när man inte är 100 på det engelska språket

  • Newbie
  • hadde missat fixa in pengar till kontot men det är nu fixat hur F.. blir jag premium igen lite svårt när man inte är 100 på det engelska språket
  • neo-x
  • Community Legend
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Please Help - Sound Check?

Help! Does Spotify have anything like Sound Check on iTunes that will level out the music

  • Casual Listener
  • Help! Does Spotify have anything like Sound Check on iTunes that will level out the music
  • Jaggedrock
  • Newbie
  • 3680 Views
  • 2 replies
  • 0 likes
  • 3680 Views
  • 2 replies
  • 0 likes

Need a spotify username

Hey Spotifyusers! I've a problem. Recently I bought a Logitech G15 keyboard and it's really nice with his little screen. So I searched for apps on the internet and I found a Spotify app for it. So i thought awesome! and downloaded it right away. I wa...

  • Newbie
  • Hey Spotifyusers!   I've a problem. Recently I bought a Logitech G15 keyboard and it's really nice with his little screen. So I searched for apps on the internet and I found a Spotify app ...
  • neo-x
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Music purchase

I bought an album from Spotify for the first time on 27 July just before going on holiday. I see on my credit card bill that I was charged separately for £4.60 twice. I've now checked my email which confirms that I was charged separately under two di...

  • Casual Listener
  • I bought an album from Spotify for the first time on 27 July just before going on holiday. I see on my credit card bill that I was charged separately for £4.60 twice. I've now checked my email which ...
  • neo-x
  • Community Legend
  • 597 Views
  • 6 replies
  • 0 likes
  • 597 Views
  • 6 replies
  • 0 likes

One of my playlists is gone

When I use other's accounts, one of my playlists doesn't show under the list of playlist under my name. In addition, one playlist that I did NOT create appears. Any clue whats wrong?

  • Casual Listener
  • When I use other's accounts, one of my playlists doesn't show under the list of playlist under my name. In addition, one playlist that I did NOT create appears.   Any clue whats wrong?
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Radio won't go online for iPhone.

So I paid for a premium account, but the radio feature will not work unless connected to a wi-fi network. My iPhone has service, but will not go online when I'm out and about. Any help would be very much appreciated.

  • Casual Listener
  • So I paid for a premium account, but the radio feature will not work unless connected to a wi-fi network. My iPhone has service, but will not go online when I'm out and about. Any help would be very ...
  • CitenX
  • Regular
  • 1194 Views
  • 2 replies
  • 0 likes
  • 1194 Views
  • 2 replies
  • 0 likes