can I cancel the cancellation of an account?

[#1]

Hi good morning, I messed up a bit with my profile I was doing a duo plan with my sister but I was afraid that my individual plan would remain active. Can I ask you to help me understand the situation of my account because I have now disabled the duo but I would like to do it, how should I proceed? thanks in advance

[Maxim]

Hey there,

Thanks for reaching out.

It's unclear to me if you upgraded from Premium to Premium Duo or if you joined a Duo plan, but:

• You can only have one active subscription on an account, so if you upgraded from Premium Individual to Premium Duo, that's the only thing active on your account now. Your remaining Premium time was converted into Duo time.
• If you joined someone's Duo plan, your existing subscription will be paused.

Hope this clears things up!