worst experience EVER

[edbernstein45]

So today I decieded to try the 30 day free trial. I cliked the appropriate links and it charged me the $9.99. Furiously I tried to find your customer  support area to call customer care or email someone and there is none of that. only the "help" area with FAQ. Once I gave up on refunding my $10 I tried to at least enjoy the benefits of premium membership. I could not get anything to work on both my phone or computer. I followed instructions and tried logging out of both and then uninstalling and reinstalling on both devices. Still wont download my play lists and still shows me as a non premium member. 

So it charged me the $9.99 when I was clearly signing up for the free trial and then it doesn't even work on either my phone or computer. This is the worst customer expierence i've had in a long time. I will be sure to tell ALL my friends to not use spotify and will be cancelling in a few days unless I am refunded the $9.99 and if the playlists magically start downloading.

I can't believe I was suckered into such a garbage product with the WORST customer expierence with no customer support.

Beyond frustrated please help

Edward

[Peter__]

Hey! Welcome to the community 🙂

If you get in touch with the customer services team directly using the online contact form they will be able to get everything sorted out for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[edbernstein45]

Thanks for the quick response. My investigating never found the contact support page. We'll see what they say and where we go from here.

Much appreciated.

Edward

[Peter__]

No worries, let me know if you need anything else 🙂 

Peter