Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

AFTER UPGRADING TO MARSHMALLOW (ANDROID 6.0.1) SPOTIFY WILL STOP PLAYING AFTER SCREEN GOES TO SLEEP.

Solved!

AFTER UPGRADING TO MARSHMALLOW (ANDROID 6.0.1) SPOTIFY WILL STOP PLAYING AFTER SCREEN GOES TO SLEEP.

I have a Samsung Galaxy Note 5 with MARSHMALLOW (ANDROID 6.0.1 since the 1st week of April ) and I've been back and forth with the help desk at Spotify who recomended to do a hard reset of the OS which I did, and after re-installing a fresh version of the Spotify App, nothing has changed. It still plays a couple of songs and as soon as the screen goes to sleep the music stops... 

 

So my question is:

 

Is there a solution fix coming soon?

If not, what other Music services would you recommend?

 

Thx

 

Jaime

Reply

Accepted Solutions
Marked as solution

Marked as solution

Thx utack2!! This solved my problem.

 

If you are using a Samsung device and experiencing any of the following:

 

- Next song in an album/playlist is not played

- Lock Screen control vanishing

- Spotify notification disappears

- Tracks marked for offline listening fail to download

- Notifications for new followers, albums etc have not been coming up

 

please disable the Power Saver which can be found in the phone (in my case a Galaxy Note 5) 

 

settings > battery > detail > spotify > turned off

 

 

View solution in original post

3 Replies
Marked as solution

JFC, it is stickied not 10 posts above

https://community.spotify.com/t5/Help-Android/PSA-Samsung-users-please-read/td-p/1334731

Samsungs fault, as usual

Marked as solution

Thx utack2!! This solved my problem.

 

If you are using a Samsung device and experiencing any of the following:

 

- Next song in an album/playlist is not played

- Lock Screen control vanishing

- Spotify notification disappears

- Tracks marked for offline listening fail to download

- Notifications for new followers, albums etc have not been coming up

 

please disable the Power Saver which can be found in the phone (in my case a Galaxy Note 5) 

 

settings > battery > detail > spotify > turned off

 

 

Interesting.. Will have to remember this when I'm finally upgraded to Marshmellow.

 

Intereesting thing is, as long as I've used Spotify Mobile, Ive nenver recieved a notification for a new follower. This despite the fact all of my notifications are enabled. Seperate issue I guess..

Suggested posts