Access online - Moto E

[Sara_Pucci]

I can't access online with a Moto E.

I turned off my phone and redowloaded the app multiple times but everytime I try to log in with my email or with other accounts linked to facebook profiles it says that there are problems and to try again later. My firmware is updated so I don't know what is the problem.

Thanks 

[Joe]

Hi. You should be logging in using your spotify user name and not an email address. Alternatively, if your account is linked to facebook, use the facebook log in option. This requires that the facebook app is installed on your device.

If you still have problems, use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.