Adverts on premium subscription when connecting to chromecast

[DaveC1]

I have signed up to a Spotify premium subscription today but when attempting to connect to Chromecast Audio the Spotify player gets stuck playing adverts. After playing 2 adverts the music won't play and the premium features no longer show as being accessible. I have tried reinstalling the app but problem persists. Does anyone have any ideas how to resolve this? Thanks.

[Noah]

Hey Dave,

Check out this post:

Subscribed, but not getting Premium?

[neo7]

Same thing here - contacted them, as a combination of contacting them and figuring something out myself, it's an (annoying) 2 step process.

1. Sign out of player (app or web player)
2. Sign in with your *username* NOT email.
3. Reboot the chromecast 

* it will still continue to play the last ad it was holding on to.

Hope this helps