All music has undownloaded and has been waiting to download despite being conected to wifi

[nzsam20]

Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payment not until end of the month. My card has expired but I am unable to change it as the page gives me an “oh no” error when I go to update it.

I have an android phone on 5.1.1

[camillo75]

Hi can You specify device brand/model, OS version and Spotify app version?

About the payment problem, can You explain the issue You are having in this contact form:

https://support.spotify.com/contact-spotify-support/

Thank you!

Cmaillo

[nzsam20]

It's an xperia z1 compact on adroid 5.1.1 with spotify 3.8.0.800