All my liked songs are gone

[Phoenix776]

Plan

Premium

Country

Germany

Operating System

Android

Hey

I recently dipped my phone in water (not on purpose and I switched back to my old smartphone. As I opened Spotify I saw that I didn't have any liked songs. On my broken phone I knew I had over 500 on there and I just want my music back. The funny thing is that I still have all my playlists and that stuff. I'd be very grateful if anyone hase a solution for my problem.

[Billy-J]

Hey @Phoenix776, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. If you're still having trouble, let me know what device this happens on, as well as the current software version.

Also, attach a screenshot of what you’re seeing exactly and I’ll take a closer look for you.

Let me know how this goes!

[Ivan]

Hey there @Phoenix776 and @Billy-J,

We really appreciate you sharing this here in the Community!

We hope you don’t mind us replying now as we just stumbled upon this thread.

Just to confirm, are you still experiencing this? Also, did you manage to follow @Billy-J's advice and run a clean reinstall? Let us know and we'll assist. 

Keep us posted! We’ll be happy to help further, just give us a shout 🙂