Always shuffle

[Svein90]

Plan

/Premium

Country

Norway

Device

OnePlus 6

Operating System

Oxygen 9.0.8

My Question or Issue

I can't turn off shuffle. I can turn on and off the button but it shuffles anyway.

[Katerina]

Hey there @Svein90,

Thanks for reaching out about this here in the Community!

We'd first recommend heading over to your subscription page and check that your Premium subscription is still active on your Spotify account. If so, we'd suggest logging out and back in to your account to shake things up.

It'd be also a good idea performing a thorough reinstallation of the app following the steps provided in this Spotify Answer. 

We'd also suggest making sure that both your device's operating system and Spotify app are on the latest versions available. 

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂