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Plan
Premium
Country
UK
Device
Nexus 6p
Operating System
Android Oreo
My Question or Issue
Since update before last I've been unable to browse albums via Android auto. Spinning circle is shown and doesn't load. I do have a lot of albums saved but used to work.
Browse by Artist works fine.
Solved! Go to Solution.
A littte more testing & I find 542 albums is ok , add 1 more to make 543 stops working. remove 1 or more works again.
Note that the figure 542 I found by manually counting as I don't believe there's any way of viewing library stats / counts.
Hey @noflux, welcome to the community!
Let's make sure both your Android Auto, and infotainment system are up to date.
If they're up to date, try restarting your phone or reinstalling Spotify if the restart doesn't help.
Let us know how it goes.
Thanks for letting us know, @noflux.
It's possible that you might have a slight hiccup with your account's offline cache, but that can be easily solved. You just need to remove your offline devices by heading here and clicking on "Remove all devices".
Once you've done that, make sure to reinstall the app with the steps that @Alfredo shared with you. You'll need to resync your offline tunes after you're finished (if you have any), but you can do this over Wi-Fi.
We hope this helps 🙂
To test my album limit theory i had my daughter who only has 19 albums saved, sign into my device and browsing by Album works perfectly.
I guess I will have to see what I can delete from my library if I want to use this feature in the car!
Thanks for getting back to us with this info.
Just to confirm, did this start to happen after an Android Auto update or the latest Spotify update?
Could you send us the exact Spotify version number? We'll take a closer look.
Cheers.
Further info, I have counted up the number of saved albums in my library and found I currently have 567 if this helps.
Alright!
Could you try logging in to your account using your daughter's phone to see if it behaves the same?
The amount of albums you've saved so far shouldn't interfere with this function.
Keep us posted.
I understand.
In this case, could you try using a different account on your Android phones with around the same amount of saved albums to see if it behaves the same?
As you said, this could be related to the amount of albums on the account, but we'll need more info to report this on to the right team.
All the best.
Interesting development, after removing quite a few albums from my library, my saved album count is now down to 542 & the browsing via Android Auto is working!
Although not an immediate issue for me now (until I start adding albums again) could this be investigated as a bug?
A littte more testing & I find 542 albums is ok , add 1 more to make 543 stops working. remove 1 or more works again.
Note that the figure 542 I found by manually counting as I don't believe there's any way of viewing library stats / counts.
Thanks for getting back to us with this info!
If possible, please send us the following:
Also, let's try to reinstall the app and install any pending software update of all devices involved one last time.
All the best.
I think I have provided quite a lot of information on this issue / solution already, this is something now perhaps for your paid software testing team to investigate ;).
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