Android Tablet says I'm on Free account when I'm on Premium

[user-removed]

I've had a Premium account for several years, running usually on Macbook. I've installed the Spotify app on my Android tablet and although it's obviously going to the same account via Facebook login (same playlists etc) the app claims I'm only on Free, and puts adverts between the tracks. I've uninstalled and reinstalled the app, but nothing has changed. Please help, thanks.

[Jason]

Hey @woddmanonline

Thanks for reaching out to us on the Spotify Community. I hope you're well!

This sounds like something for our Accounts team to take a look at. Could you reach over to them at https://support.spotify.com/contact-spotify-anonymous/? They'll take a look behind the scenes for you.

If you receive an automated reply, get back to it and this will make sure your email gets through to the correct team. Also, if you post your 8 digit case # here, we'll make sure the right team get onto this for you too.

I hope this helps.