Android app crashes on startup

[_thijs]

The Spotify Android app crashes on startup. This happens on both Android 11 and Android 12. The app is freshly installed and previously worked perfectly fine on this phone before.

08-26 15:30:20.101 19809 19809 E AndroidRuntime: FATAL EXCEPTION: main
08-26 15:30:20.101 19809 19809 E AndroidRuntime: Process: com.spotify.music, PID: 19809
08-26 15:30:20.101 19809 19809 E AndroidRuntime: java.lang.RuntimeException: Unable to create application com.spotify.music.SpotifyApplication: java.lang.NullPointerException: Attempt to invoke interface method 'java.lang.Object p.i8h.get()' on a null object reference
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:6767)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at android.app.ActivityThread.access$1500(ActivityThread.java:256)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2091)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:106)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at android.os.Looper.loopOnce(Looper.java:201)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at android.os.Looper.loop(Looper.java:288)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:7870)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:548)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1003)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: Caused by: java.lang.NullPointerException: Attempt to invoke interface method 'java.lang.Object p.i8h.get()' on a null object reference
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at com.spotify.music.SpotifyApplication.onCreate(SourceFile:81)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1223)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:6762)
08-26 15:30:20.101 19809 19809 E AndroidRuntime: ... 9 more

[OscarDC · Accepted solution]

Hey @_thijs,

Welcome to the Community and thank you for reporting this issue.

This type of issue could be related to some damaged cache stored from previous versions that may affect the proper start up of the app. We understand that the app is fresh installed, but we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble starting up.

Also, in case you haven't tried, would you mind checking if this happens if the device is connected to a different Wi-Fi network? If you don't have another one available, you can use a mobile data hotspot to test it.

In case the issue persists, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running to continue investigating.

We'll be on the lookout.