Android app freezing and non-responsive

[Euxinic]

Plan:Premium 

Country: Australia

Device

Oppo R15 pro

Operating System

Android Oreo

My Question or Issue

My Spotify has been largely unresponsive for the last few days. When selecting songs the wheel just keeps turning and either doesn't play at all or will play eventually after a few minutes. There is nothing wrong with the internet connection and this occurs when connected via wifi or 4G.

[Mario · Accepted solution]

Hey @Euxinic,

Welcome to the Spotify Community and thanks for reaching out about this here.

It'd be useful to read this support site article and follow the relevant steps listed in it to see whether Spotify works properly as a result. 

You can also try and perform a clean reinstall of the app in order to start with a brand-new version of it and see whether the playback issues you previously experienced are gone as a result.

Take a look at this Spotify answer to find out how the procedure works for your device and operating system. 

Hope you'll find this info useful. Let us know how you get on!

[Euxinic]

Reinstalling the app worked. Thanks for the help. 

[Mario]

Hey @Euxinic,

Thanks for keeping us in the loop.

Glad to hear the suggested clean reinstall did the trick in this case 🙂

Feel free to reach out again if there's anything else we can help with!