**** Android app users, take action! -- here's how... ****

[personanongrata]

Everyone who is frustrated with the Spotify Android app, due either to its utter lack of quality or its utter lack of support, please consider taking the following two actions:

1.) File a report with the Better Business Bureau -- many reports have already been filed, and the company currently has an F rating.  The company is required to address these reports and attempt to resolve the issues contained within -- help send Spotify a message that their shoddy app and support will not be tolerated by paying users:

http://www.bbb.org/new-york-city/business-reviews/mobile-apps/spotify-in-new-york-ny-127561

Be sure to detail specific bugs that prevent your effective use of the app and/or service -- there are many to pick from.  Also comment on the unresponsiveness of product support and the utter lack of communication and feedback.

2.) Contact Google Play and ask that Spotify be removed from "Top Developer" status -- start here:

http://support.google.com/googleplay/bin/static.py?hl=en&ts=2520903&page=ts.cs (Select "Other" to leave a custom message)

Make Google aware that Spotify does not deserve any such status or recognition, given their unresponsiveness to product support requests and their unreasonably long release cycle times.

Spotify is not a free service -- we pay to use this service and this app.  There is an expectation of quality that is not being met, and has not been met for well over a year, despite Spotify's continuous revenue stream from its Android users.  Let them know we are tired of waiting, and pressure them to hear the voice of their customers!

[user-removed]

What service do you wait for 10 € per month? Tickets to Spotify office? Support for 24/7? Spotify app where you can watch Simpsons?

I'm really happy with Windows Desktop app and Android app. All just works. However there some bugs, but I think Spotify fix those in time. If you do not like service, you are free to try another service. Spotify is best, because of this 320 kbps quality and all those good features.

It worth every cent I pay for it!

[personanongrata]

---

@hpguru wrote:

What service do you wait for 10 € per month? Tickets to Spotify office? Support for 24/7? Spotify app where you can watch Simpsons?

I'm really happy with Windows Desktop app and Android app. All just works. However there some bugs, but I think Spotify fix those in time. If you do not like service, you are free to try another service. Spotify is best, because of this 320 kbps quality and all those good features.

It worth every cent I pay for it!

---

likewise, since you are such a fanboy, you are free to not follow the advice in this thread...

[user-removed]

I'm not a fanboy. I just add my opinion: you can't wait so much with 10 € month app.

However, as I said, you can vote with your money - choose a better service if you know any.

I'm happy with Spotify since December 2010, Premium. Windows & Android here.

[personanongrata]

---

@hpguru wrote:

I'm not a fanboy. I just add my opinion: you can't wait so much with 10 € month app.

However, as I said, you can vote with your money - choose a better service if you know any.

I'm happy with Spotify since December 2010, Premium. Windows & Android here.

---

you are happy -- congratulations to you -- you represent an infinitessimal minority in this forum.

it's not about moving to a competitor -- which admittedly are all inferior services, but in some cases, better android apps.  it's about forcing a company to meet a reasonable standard of quality and service.  what should i expect for $10/month?  at least the same level of quality and service i get from many many free android apps, developed and supported by hobbyists who release updates monthly or even weekly.  a company which has the resources to promote its product with a national bus tour should first consider delivering a quality product worthy of promotion.

[javlaskit]

I think the same as TS. Spotify should NOT be on recommended apps etc. on Play Store.

I Used Spotify for several months two years ago but I quit because they didn't implement sortin within a playlist. It was a pain to find a song in a list with 2000 songs, especially when the songs where in random order. Yes I know about the fu**ing filter function. Sense Spotify was released people have asked for this to be implemented but Spotify don't listen to there customers!

I tried Spotify again a month ago, despite that they forced me to get a fake Facebook. Spotify is still the usless cr*p it was years ago!

It is great on the PC but on Android it Su**s so bad.

Why can't you implement simple fetures that 99,99999999% of all music players have? And that people have asked for for years?

Rdio is not great but at least it works!

Why can't you fix theese simple things that people have asked for and left Spotify for?

Not to be forced to get Facebook.

Sorting Within a playlist.

Listen to youre paying customers.

Sorry if my english is bad.

[user-removed]

Spotify is listening, so keep feedback coming!

[javlaskit]

Did you read all the complaints at getsatisfaction? If you listen to your paying customers why haven't sorting  within a playlist not been implemented after all these years? Don't say that theres not been a lot of people requesting this couse that would be a lie!

How about the thread about you forcing new users to create a Facebook, the employees didn't reply in that thread other than that we should create a fake Facebook account witch violates Facebook's rules.

Why didn't you fix this so you can choose to log in with youre Spotify account or FB accout?

How can you tell me that you listen to your customers? If you say that the things I say isn't true I will be glad to prove you wrong!

[Tyekai]

Wow, you guys are quite upset...

No one is forcing you to get Spotify, much less pay for it.
You don't own the product, the developers don't have to listen to you.

They have updated Spotify a few times since I first downloaded it, and I have no real problems with it.
It does what I want it to; play music.

If the things you think are so "easy" to accomplish are actually as easy as you say, then why don't you go do them.
Produce a better app then Spotify and take their customers.
Or better yet, since you seem to like Spotify enough to come back to it after 2 years...
Write code for a fix to the problem you're having and then patent it.
Then contact Spotify about it and tell them you can fix one of their problems if you get a little compensation.

If you don't like what you're paying for it, then stop paying for it.
If you're using the free version and miss the features of the paid version, then buy the paid version.

But don't complain about the program just because you chose to install it.

[j_dubb]

lol @ reporting a company to BBB because their software that you don't have to pay for because they aren't creating the enhancements to their software that you deem necessary.

Holy feeling of self-entitlement, batman!

Spotify isn't an accredited BBB partner - probably because they see the BBB for what it is - a crock of **bleep** that morons like you report stupid crap too.

If you don't like the software - don't pay for it. That's how you show them. Reporting them to the BBB is the most ignorant thing I think I've ever heard in my life.

[j_dubb]

As a note: There's a free version of spotify, though the OP implies that he's being forced to pay for it. If you subscribed to premium I'm pretty sure you can even get a free trial. If, during that time, you decide you're not happy with the product - then stop paying for it, herpderp

[javlaskit]

@Tyekai It seems like you have a hard time thinking like a norpal person.

"If the things you think are so "easy" to accomplish are actually as easy as you say, then why don't you go do them."

Did I say it was easy? No. I said that it was a simple feature, witch in this case means basic feature.

"Produce a better app then Spotify and take their customers." Why would I need to do that? I have already said in this thread that there is a better service and I said the name of that service. Do you have a hard time reading?

" since you seem to like Spotify enough to come back to it after 2 years..." Man, you are slow! Sense it's to hard for your tiny mind to come to the conclusion i Will explain it for you.

A lot of things can happen in terms of updates, thats why I went back to try Spotify again, to see if it had gotten any better sense last time I used it. Do you really think that everything stays the same year after year?

Well in this case you are right sense not alot have happened with Spotify in terms of functions.

"If you don't like what you're paying for it, then stop paying for it." Who said that I am paying for it? I used to do it den I left for two years and then I tried the 24 hour trial to see if it was worth paying for now.

"If you're using the free version and miss the features of the paid version, then buy the paid version." And how do you use the free version on Android?....

"But don't complain about the program just because you chose to install it." My complaints are feedback but I could have wrote it in a nicer way.

So I can't say what I think is wrong with Spotify and why I won't be paying for it?

You know that if you want your company to evolve you have to listen to all the negativs about the product that your are provoding. The possitives are next to useless sense there already happy with the product.

Sure, if there are just a few complaints then there might not be anything to change but if a service gets a lot of negatives like Spotify has about playlist sorting and FB, then you listen to your customers and adress that problem.

But you are right, a company don't have to listen to there customers and adress the "problems" that they want fixed but thats what separates a successful company from one that's not.

Sure Spotify is successful now but in the long term i think they Will loose customers to other services that do what the customers ask for and not ignore them. And now I don't say that Spotify will get broke, I am just saying that they will loose alot of money becouse people will use other services becouse Spotify refuse listen.

You do know that if the coustomers are happy you will make more money?

Do you think this i listening to there customers and making there product better? https://getsatisfaction.com/spotify/topics/can_you_sign_up_for_spotify_without_facebook

Theres alot more complaints that Spotify ignores just like the one in the link i posted.

[j_dubb]

It sounds like your primary concern is having difficulty finding a particular song in a playlist of thousands of songs.

Thousands of songs is more like a collection, not  really a playlist per se.

It sounds to me like the biggest issue you have is organizing your music. If you want to hear particular tracks then put them into an actual playlist, instead of in your giant collection.

I have some rather large collections in my spotify playlist as well - but I start a song, turn on shuffle and let it ride.

Basically what I'm saying is....you're doing it wrong.

[personanongrata]

this isn't about complaining about missing features or enhancements -- it's about complaining about bugs that make the product unusable -- and for many it is unusable.  if it works for you, then great, show your love and support.

there is no free version for android.  we are required to pay $10/month to use spotify on android.  we have been promised features and fixes that have never materialized.  you may think it's absurd to report to the BBB so don't do it.  for those who think that spotify is taking advantage of paying customers, and that think this product should work in all the ways it is claimed to work, it is an option -- it's pretty much the reason that organizations like the BBB exist -- to hold companies accountable to their claims and promises.

[j_dubb]

I'm intrigued. You pay for a service you aren't happy with. Odd.

Can you please share your sources where an actual Spotify representative stated "Feature X will be available on [date]"?

Edit: Also: The premium free trial is...well....free. Using that would allow you to have it on your android to check it out. One of my specialties for my career is process flow as a consultant, so please allow me to outline how a normal persons process flow would go (I'll just do numbered steps, since I don't want to take the time to create an actual visio flowchart).

Step 1: User is interested in checking out Spotify.

Step 2: User signs up for the 1 month free trial.

Step 3: User installs the spotify app on their phone.

Step 4: User finds that the spotify phone app isn't satisfactory for their needs.

Step 5: User voices their opinion on Spotify forums

Step 6: User does not renew Spotify membership due to dissatisfaction.

Step 7: User may decide to, at various times, check to see if Spotify has addressed their concerns. If Spotify has clearly addressed their concerns, then they renew their spotify subscription. If they have not, then they do not renew.

You'll probably notice that nowhere in there does it say anything about reporting the company on the BBB.

[personanongrata]

your crusade to defend a company that delivers a non-working product, charges money for it, and is completely unresponsive to its customers is most inspiring.

[j_dubb]

Your crusade of a sense of self-entitlement that a product you have the choice of paying for should cater to your needs in a timeframe that you've apparantly deemed acceptable is of the complete and utter utmost ignorance.

Spotify cannot simply flip a switch to add/change things that users request. In the software world there are phases of engineering, development, and QA before even the most simplest of changes can take place. In addition to that the most critical items are put at the top of the list - and they're not even necessarily things that users might see on the front end.

Your expectation that Spotify in no way cares about customer satisfaction is yet another example of your extremely misguided thought process.

Also: Spotify works awesome for me - both as the Windows desktop application as well as the Android phone app. I had expressed dissatisfaction that there was no radio function on the android application. In the latest release it was there.

Inspiring indeed.

[j_dubb]

Also: This fad that's sweeping the internet where level-headed people retort to ignorant statements made by others and are thus titled "fanboys" seriously needs to fall by the wayside.

We're not fanboys. We're normal people that realize the world does not cater to only our individual needs. If the amount of energy and passion that you people put into ignorant inane crap like this went to a cause that actually meant something the world would seriously be a much better place. 

Just some food for thought.

[personanongrata]

i see why you're only a consultant.

[j_dubb]

Yeah, that's pretty much the response I expected.

I suppose I'll condescend and close with the following:

u mad, bro?