App Slowing on Huawuei P9 Plus

[viito93]

Hi, I write this because i'm having some problems with the app on my new phone i purchased a month ago, the problem it's that whenever i use the app looks like it's slowed, i mean i press on... " Explore " and it take several secs ( 20 or more ) sometimes either it works it just appears that maybe i got a problem with my connection... i though it'd be but tried youtube or download some heavy app and it worked fine...

Also when i wanna hear my playlist or some public playlist and click on the songs it works like lagging, sometimes the songs starts automatically other it doesn't or works like lagged, and when i want to stop'em seems like the app refuses to stop and i've to wait half a min or a min to stop it by itself.

if i'd press Stop button then i wait like 10 secs and press Play button the app will  STOP the song in 30 secs  THEN it'll wait 10 secs on silence till  Play it again... i need some help coz this it's so oppressive...

Thanks on advance

[Sophia]

Hey @viito93!

Thanks for getting in touch with the Spotify Community. We'd like to help. 

Can you let us know what device and Spotify version you're rocking? We'll look into this. 

Also, we'd recommend to reinstall the app. Here's how.

If that doesn't work, please try to access a different Spotify account on the same device and let us know if the same happens. 

Let us know if you have any questions. We'll be here to help 🙂

Sophia,