App crashes when playing music

[Arez424]

Plan

Free/Premium

Country

Device

Samsung Galaxy S9+

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

In the middle of a song the app crashes and I have to unlock my phone again and start the app in order to play music. Very annoying.

Also while I'm in offline mode and want to go online in order to search for a new song, it still says that I'm in offline mode, and I have to close the app down and start it up again in order to make it work.

Please fix this, this is an app that millions of people are using so you should fix these bugs quickly.

[Billy-J]

Hey @Arez424, and welcome to the community.

Hope you're doing great!

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps to complete the reinstall,

If you're still having trouble, could you try removing your offline devices here to see if that makes a difference?

Keep me in the loop 🙂

[Arez424]

Tried that, it still hasn’t fixed the problem.

[Billy-J]

@Arez424,

Thanks for trying those 🙂

Could you try using another internet connection (peferrably Wi-Fi) to see if that makes any difference?

If there is an error message, please send those over as well so that I could take a look.

Keep me in the loop 🙂