Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App hangs on login screen when SD card is inserted

App hangs on login screen when SD card is inserted

When I try to login to spotify either using Facebook or username/password login on my Xperia Z3 (Lollipop) with an SD card inserted, the app hangs indefinitely. Sometimes it will pop up with 'Login Failed'. I have tried several 64gb SD cards, formatted them to FAT32, NTFS and their normal format: exFAT. I have re-installed the app several times, cleared the data and cache and deleted the com. paths in the internal device storage. I have also rebooted the phone several times.

If i close the app whilst it "attempts to login", take the SD card out, it will say "no SD card inserted" and close the app. If an SD card is inserted, it also sometimes goes to a blank black screen.

Any ideas?

Reply
0 Replies

Suggested posts